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On-Board and Intercept Transit Survey Techniques (2005) / Chapter Skim
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Appendix A - Survey Questionnaire
Pages 64-72

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From page 64...
... 64 APPENDIX A Survey Questionnaire
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From page 65...
... If multiple departments or divisions conduct on-board or intercept surveys (e.g., a different department conducts origin and destination surveys than customer satisfaction surveys) , please have the appropriate department complete pages 1–3 and both departments complete pages 3–10 for surveys for which they are responsible.
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From page 66...
... __ Telephone surveys __ On-board surveys (conducted on buses, rail cars, etc.) __ Intercept surveys (conducted at bus stops, in subway stations, etc.)
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From page 67...
... __ Lower cost __ Faster turnaround __ Length and/or complexity of survey __ Ability to obtain a representative sample of the desired population __ Ability to target specific routes, customer segments, etc. __ Need to include non-users in study __ Higher response rate __ Better information (accuracy, reliability, detail)
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From page 68...
... Who carried out each of the following phases of the research process for this project? Phase of research In-HouseStaff Consultant/ Contractor Academic Institution Survey design                Data collection -- permanent staff Data collection -- temporary workers Data cleaning/data processing Analysis/report writing 8.
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From page 69...
... __ English only English and: __ Spanish __ Chinese __ Other: ________________________ 16. Did you offer incentives to induce higher response rates (e.g., free bus tokens)
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From page 70...
... __ Passenger counts __ Number of surveys distributed __ Number of persons approached by interviewers __ Other: _________________________ 27. Describe whether you found differences in response rate by route, station, language, time of day, day of week, etc.
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From page 71...
... __ Verified addresses/intersections using GIS software __ Looked at route/line used for trip __ Used landmark listing __ Used logic or consistency checks __ Other: ____________________________________ __ Other: ____________________________________ 31. What standard was used to consider O&D data complete?
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From page 72...
... by December 15, 2004 to: Bruce Schaller Schaller Consulting Voice: (718) 768-3487 94 Windsor Place Fax: (718)
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Key Terms

  • intercept surveys
  • response rate
  • survey questionnaire
  • survey methodologies
  • customer satisfaction

  • bus riders
  • data processing
  • survey techniques
  • passenger survey
  • intercept survey

  • complete pages
  • please check
  • distributed survey
  • transit agency
  • departments complete

  • surveys completed
  • survey conducted
  • conducted analytic
  • using gis
  • free bus

  • collecting surveys
  • customer segments
  • rail cars
  • sampling method
  • rail riders

  • department complete
  • survey design
  • offer incentives
  • level data
  • destination surveys


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