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On-Board and Intercept Transit Survey Techniques (2005) / Chapter Skim
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Appendix D - Sample of Other Types of Questionnaires
Pages 88-91

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From page 88...
... • Chicago Transit Authority (CTA) West Side Customer Travel Study 88 • CTTransit Customer Survey • LYNX On-Board Survey of Bus Riders APPENDIX D Sample of Other Types of Questionnaires
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From page 89...
...      Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied 10. What improvement(s)
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From page 90...
... I can get copies of timetables and notices:  Always  Most times  Sometimes  Not very often 23. The Customer Service Telephone Center representatives are helpful:  Always  Most times  Sometimes  Not very often  I don't call theTelephone Center 24.
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Key Terms

  • bus service
  • train yes
  • medical services
  • commuter connection
  • major street

  • cta train
  • street intersection
  • customer survey
  • cttransit customer
  • satisfied neutral

  • please rate
  • irst time
  • neutral somewhat
  • cttransit services
  • strictly confidential

  • customer service
  • promotional coupon
  • completed survey
  • sargent drive
  • sales outlet

  • receive bus
  • zip code
  • somewhat dissatisfied
  • somewhat satisfied
  • chapel street

  • thetelephone center
  • service telephone
  • work school
  • call thetelephone
  • home work


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