Training Programs, Processes, Policies, and Practices (2006) / Chapter Skim
Currently Skimming:
Pages 28-32
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 28... ...
Employees learn safely from mistakes made in cutting-edge simulations that cover a wide range of business-critical skills, as well as from the failures and challenges shared by colleagues as part of the learning experience. American Express -- American Express recently reviewed its customer service training program to develop a more robust curriculum for its representatives.
|
From page 29... ...
The Guide contains a wealth of best practices for learning organizations to use to increase their strategic focus on training and development activities and for measuring the results achieved. The A Guide to Strategically Planning Training 29 and Measuring Results is available at http://www.opm.gov/ hrd/lead/pubs/spguide.pdf.
|
From page 30... ...
Among her key points were: • Currently, ASTM estimates that approximately 30% of training delivery is by means of technology. • The trend is that successful public and private organizations are or will shortly become learning organizations.
|
From page 31... ...
SUCCESSION PLANNING Jack Welch, former CEO of GE, was famous for his attention to succession planning for key leadership positions within GE. He believed that succession planning was the key to organizational success.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.