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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Pages 12-18

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 12...
... Earlier writings focused more on technology, more recent writings on HR aspects. The most recent writings emphasize combinations of approaches using technology, human resources, organizational development, and physical and digital document and content-rich repositories (people issues, process issues, and technology)
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From page 13...
... Although it does not describe specific processes, it indicates that to meet the general qual14 ity management requirements, organizations must develop business processes for handling knowledge assets. The five-part European Guides to Good Practice in Knowledge Management, published by the European Committee for Standardization, fills a gap between ISO 9004 and an organization's specific implementation of KM.
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From page 14...
... • Insufficient effort by KM specialists to spin off practices and develop ownership by affected group, thereby freeing themselves up to develop new initiatives. LITERATURE SURVEY SUMMARY: HUMAN RESOURCE AND KNOWLEDGE MANAGEMENT A review of our literature survey annotations reveals that KM has evolved from focusing on IT to a focus on document and content management.
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From page 15...
... LITERATURE SURVEY SUMMARY: TRANS-DISCIPLINARY NATURE OF KNOWLEDGE MANAGEMENT In chapter eight, "Reflecting" (Australian Standard AS 5037) , it states that KM promises deeper insights into an organization's content and culture and its surrounding ecosystem than other business processes.
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From page 16...
... LITERATURE SURVEY SUMMARY: SPECIFIC KNOWLEDGE MANAGEMENT PRACTICES This research did not reveal a better compendium of specific tools and techniques for KM than Australian Standard AS 5037-2005 Knowledge Management (2005, pp.
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From page 17...
... • Online communities of practice -- web-based communities, peer-to-peer sharing of insights, best practice sharing, knowledge sharing, innovation, learning, collaboration, accountability rather than anonymity in knowledge networks, expertise directories, and networked virtual environments. • Enterprise portals -- IT platforms of choice, on-demand workplace, single points for interaction and collaboration, transaction capability, management of digital assets, and binding together of various content and collaboration activities.
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From page 18...
... LITERATURE SURVEY SUMMARY: MEASURING KNOWLEDGE MANAGEMENT EFFECTIVENESS Liebowitz (2005) cites an example of how to measure KM.
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Key Terms

  • knowledge work
  • knowledge audit
  • knowledge structure
  • transportation research
  • human resource

  • knowledge creation
  • knowledge management
  • business processes
  • work processes
  • literature survey

  • tional memory
  • organizational memory
  • knowledge network
  • knowledge networks
  • brokering model

  • recipe book
  • care organization
  • using technology
  • edge networks


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