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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Synthesis of Practices Taken from Literature Survey on Leave-Taking
Pages 19-20

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From page 19...
... Note that seven DOTs reported having a succession plan process in place. Nine reported assigning "knowledge-capturing tasks" to senior staff on an ongoing basis.
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From page 20...
... 0 2 4 6 8 10 12 14 16 18 20 N o. o f S TA s Se le ct in g Require exit interviews Assign individuals to document expertise Have succession plan process Assign knowledge capturing tasks to senior staff, ongoing basis Other FIGURE 1 Specific efforts to capture knowledge of leave-taking employees (n = 60; multiple selections allowed)
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Key Terms

  • specific efforts
  • knowledge transfer
  • capture knowledge
  • state transportation
  • questionnaire results

  • social scientists
  • experienced retiring
  • social networks
  • exiting employees
  • transportation agency

  • plan process
  • nine reported
  • engage retired
  • transfer workshops
  • retiree job

  • allow succession
  • succession practices
  • using retired
  • cultural anthropologists
  • doubt informal

  • ongoing basis
  • knowledge individuals
  • annotated literature
  • require exit
  • master practices

  • skill sets
  • pay close
  • ongoing process
  • undermine trust
  • common practice


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