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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Whom or Where Is Your State Transportation Institutional Memory Point of Contact?
Pages 21-22

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From page 21...
... Again, because most STAs made multiple choices, the results probably can be summarized as "it depends." Because the two most-selected choices were "go to different work units depending on what is needed" and "on an informal basis go to knowledgeable individuals or supervisor," the response indicates that when it comes to finding existing information, the individual employee probably has to know where to go in advance for any hope of success. This finding is reinforced by the 13 selections for "spend a lot of time trying to figure out where things are." CHAPTER FOUR SUMMARY AND ANALYSIS OF QUESTIONNAIRE RESULTS REGARDING THE EXISTENCE OF KNOWLEDGE MANAGEMENT PROGRAMS: QUESTIONS 2–5
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From page 22...
... In process of extending Active, ongoing KM program or elements thereof in certain divisions or work units Active pilot or startup that probably will be extended more widely throughout the organization Have pilot but not likely to be extended beyond its current scope FIGURE 2 Existing knowledge management programs.
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Key Terms

  • questionnaire results
  • knowledge management
  • individual stas
  • management programs
  • business process

  • multiple selections
  • ing program
  • state transportation
  • eight stas
  • institutional memory

  • states reported
  • edgeable individuals
  • transportation agency
  • edge management
  • core business

  • extended beyond
  • management officer
  • employee level
  • existing knowledge
  • informal basis

  • individual employee
  • management process
  • elements thereof
  • widely throughout
  • overall results

  • learned indirectly
  • functional unit
  • existing information
  • wide program
  • broader organization


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