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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Pages 40-43

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From page 40...
... He commented that the term "knowledge management" is "seen everywhere." KM is a career track for a few individuals who work in specific sectors and facilitate KM processes, whether it is to get content on some topic or development area, facilitate a web portal, facilitate group learning, or build a document repository to support the unit's internal work. He sees as a sign of success that the central KM unit that launched and grew KM processes internally is no longer functioning as the central CHAPTER TEN NON-TRANSPORTATION CASE STUDIES
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From page 41...
... The first is an operations web portal that is evolving for managing work processes. Through the portal, different databases, including transactional databases, are tied together.
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From page 42...
... Elsewhere on the site, the stated goal of the KM team is to increase collaboration, facilitate knowledge creation and sharing, and develop techniques and tools to enable teams and communities to collaborate across the barriers of time and space. Thus, NASA, not unlike the World Bank, is actively seeking to integrate technology, knowledge creation and sharing, and documentation and capturing to further strategic use of knowledge within the agency.
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From page 43...
... 2000, more or less during the same time frame as the GAO audit discussed earlier. NASA formed a central unit that investigated needs from operations groups and discovered from their investigation that the biggest frustration was the inability to access documents.
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Key Terms

  • knowledge creation
  • knowledge management
  • business processes
  • work processes
  • literature survey

  • tional memory
  • create knowledge
  • ument repositories


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