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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Chapter Eleven - Conclusions
Pages 44-47

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From page 44...
... In addition, few STAs reported procedural or policy documentation that broadly define and support KM business practices. It is evident from the many initiatives and processes reported by STAs that there is substantial attention being paid to institutional memory issues and, specifically, implementation of KM practices in the individual STAs at some level or by some individuals.
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From page 45...
... Taken together with the other sources surveyed, it appears that the worldwide trend in the current global economy is to develop KM business processes ubiquitously throughout organizations with strong support and recognition from every level of management. Taking into consideration the responses to questions regarding cultural receptivity, authority, leadership, day-today responsibilities, and management expectations, it is concluded that management attention can be characterized as "passively positive." In other words, there does not appear to be aggressive or assertive leadership from the executive level, but neither is there pervasive or persistent negativity.
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From page 46...
... It is apparent that strong IT skills, in a supporting role to core operations, especially in the area of web portal design and integrated transactional databases, are paramount to organizations where KM pervades the culture. The literature survey reveals an emerging consensus, however, that IT professionals, human resource professionals, and librarians all play vital enabling roles in the KM business process.
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From page 47...
... In recent years, KM practices have been implemented by business as an underlying internal process to support their evolution into customer-oriented, teambased, highly flexible global enterprises, where internal knowledge is viewed as a major asset. There is not a set protocol or clear path for implementation such as may exist, for example, in the management of financial assets.
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Key Terms

  • business processes
  • business process
  • records management
  • stas reported
  • normal business

  • document management
  • job titles
  • responding stas
  • literature survey
  • electronic resources

  • questionnaire results
  • ongoing business
  • social network
  • electronic document
  • network analysis

  • deliver benefits
  • istration changes
  • careful strategizing
  • processes reported
  • proved true

  • specific meeting
  • specialized training
  • technical ecology
  • management process
  • knowledge capturing

  • business asset
  • actually implementing
  • finding tools
  • takes creativity
  • bank interviews


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