Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
Currently Skimming:
Appendix A - Survey Questionnaire
Appendix A - Survey Questionnaire
Pages 52-63
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 52... ...
53 APPENDIX A Survey Questionnaire
|
From page 53... ...
Please return the completed questionnaire by February 24, 2006 to: Maryanne Ward NCHRP Synthesis Topic 37-02 Consultant 808 Addison Place Mount Vernon, WA 98273 E-mail: ward.maryanne@verizon.net Phone: 360-848-6568 Fax: 309-439-5215 If you need clarification, or after completing the survey, if there are issues pertaining to preservation and use of institutional memory that you believe are important but which are not addressed adequately by the questionnaire, please feel free to contact the author directly. PURPOSE The purpose of this synthesis is to identify how state DOTs conduct knowledge management practices to preserve and enable use of institutional memory.
|
From page 54... ...
Please respond regardless of your state's particular terminology for programs, job titles, organizational charts, work group names, functions, etc. SCOPE Specifically, this synthesis is focused on practices, at a practical level, for preserving and enabling use of internally generated knowledge resources -- that is, on those materials, knowledge, and resources in the unique possession of your individual DOT at the program, policy, project, and project detail levels.
|
From page 55... ...
56 • Knowledge and expertise of staff members, including technical and administrative expertise knowledge developed through on-the-job experience succession plans and related training presentations or papers by staff members published formally in journal articles, papers, etc. or informally in presentations
|
From page 56... ...
Does your state DOT have an enterprise-wide active, ongoing KM program, or elements of such a program, to preserve institutional memory for future use? (Note: throughout this survey "enterprise-wide" refers to the entire organization; that is, the entire DOT including all divisions, departments, and work units)
|
From page 57... ...
Is knowledge sharing more common than knowledge hoarding? Are KM practices encouraged and supported by management, and entered into willingly by staff -- practices such as documenting work, sharing lessons learned in after-action sessions, participating in discussions about what went right or what needs improvement, saving project documentation for future reference, building effective information repositories, or accessing information from external sources?
|
From page 58... ...
Yes No Comment if desired: 8. Who exercises overall authority over KM practices?
|
From page 59... ...
Knowledge development teams (specifically formed to develop new knowledge assets for the organization) Knowledge fairs Formal story telling Close-out reports or final project reports Enhanced communication practices (e.g., up-to-date e-mail system, internal listservs or electronic bulletin boards, effective meeting management, ad hoc discussions, team rooms, ad hoc discussions or verbal sharing of expertise among employees is encouraged, etc.)
|
From page 60... ...
Project management software with capability to capture important project documents Specialized software tools such as geo-mapping, CAD, statistical analysis, flowcharting, resource utilization, process control and analysis, business process analysis, voice-to-text software, etc. Databases that are reasonably easy to maintain and search Content-management or text-base-type software specifically targeted to document/text management applications Intranet portals that provide an interface to the organization's knowledge resources Templates, outlines, or other specific content/format guidelines to provide guidance on what to include and how to go about writing Web-building tools for shared or team websites (such as may be used by communities of practice, cross-functional teams, internal–external teams, etc.)
|
From page 61... ...
How adequate is the storage infrastructure? Check all that apply The physical storage infrastructure is adequate in terms of physical space, in a reasonably convenient location, with reasonable security against environmental damage or natural disasters.
|
From page 62... ...
Does the agency have training and/or mentoring programs for staff transferred to new jobs, new hires, or those new to leadership to help them understand the agency's KM practices and how to make best use of KM resources?
|
From page 63... ...
of KM practices within your organization? Yes No Comment if desired and if yes, provide contact name for possible follow-up interview: Please add any additional comments as desired: THANK YOU FOR YOUR HELP AND COOPERATION Please return the completed questionnaire by February 24, 2006 to Maryanne Ward, Consultant
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.