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Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Appendix C - Detailed Results for Question 1
Pages 66-67

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From page 67...
... There is no formal requirement for this; however, it is considered valuable in some situations and locations. Part of the ongoing project described later in this document to develop a Pavement Forensics KM System within the department's existing learning content management system/KM system includes interviews with exiting and retired employees to collect specific implicit knowledge on pavement forensics.
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Key Terms

  • state transportation
  • retired persons
  • operations manuals
  • retired employees
  • replacement staff

  • exit interviews
  • pavement forensics
  • conduct knowledge
  • document management
  • regarding question

  • includes retired
  • transportation agency
  • district contacts
  • implicit knowledge
  • recently retired

  • management department
  • positions voluntarily
  • content management
  • implementing edms
  • project management

  • contains specific
  • update operations
  • knowledge capture
  • acting roles
  • updating operations

  • learning content
  • capture exercises
  • management plans
  • staff occur
  • knowledge mapping


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