Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) / Chapter Skim
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Thirty-four U.S. state DOTs, three Canadian provinces, and one Canadian city returned completed questionnaires.
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Increasingly, the practices for managing an organization's institutional memory are gathered collectively under the transdisciplinary business management process known as KM. In organizations, accumulated knowledge can be considered the fourth major asset to be managed as part of typical business processes, comparable to physical assets (buildings and equipment)
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PROFESSIONAL RESPONSIBILITIES In this synthesis report, the term knowledge management or its abbreviation, KM, refers to business management practices that collectively maximize use of knowledge. Just as the management of other asset types requires specifically skilled professionals such as, in the case of financial assets, accountants, budget experts, forecasters, bankers, financial analysts, and so on, so too do certain professions playing lead roles in the management of knowledge assets.
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Categories of Knowledge Management Activities This report focuses on specific practices for preserving and using institutional memory -- that is, an organization's body of knowledge. Typically, these specific practices fall into the following broad categories of activity: 12 • Creating or developing knowledge; • Transferring knowledge from one human mind to another in "non-tangible" form (often termed "tacit")
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