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From page 10... ... The breakdown of trip levels in this table was used as a way to categorize survey respondents in a number of subsequent tables: • Under 250 average weekday trips "Small" • 250 to 499 average weekday trips "Medium" • 500 to 999 average weekday trips "Large" • 1,000+ average weekday trips "Very Large." Question 16 -- Total Individuals Registered for ADA Paratransit Service. Correspondingly, the majority of agencies responding to the survey have fewer than 500 individuals registered for ADA paratransit service, as shown in Table 3. Read the entire page →
From page 11... ... 52% 19% 14% 15% Total Individuals Registered for ADA Paratransit Service <500 500 to 1,999 2,000 to 4,999 5,000+ % of Respondents 47% 17% 19% 17% Total Active ADA Riders (at least one trip in past year) <200 200 to 499 500 to 999 1,000+ % of Respondents 39% 17% 12% 32% TABLE 3 LEVEL OF ADA REGISTRANTS AMONG RESPONDENTS TABLE 4 LEVEL OF ADA RIDERS AMONG RESPONDENTS Subscription Trips as Percent of All ADA Trips 0 to 24 25 to 44 45 to 64 65 to 100 % of Respondents 38% 29% 26% 7% Minimum Required Somewhat More Than Minimum Significantly More Than Minimum ADA Service Area: % of Respondents 34% 43% 23% ADA Hours of Service: % of Respondents 61% 31% 8% TABLE 5 RANGE OF SUBSCRIPTION TRIPS AMONG RESPONDENTS TABLE 6 ADA SERVICE AREA AND HOURS AMONG RESPONDENTS Vehicle Sedans/Taxis Vans Small Buses Other Multiple Answers Type of Vehicles in Dedicated Paratransit Fleet: % of Respondents 17% 60% 70% 9% 46% Type of Other (non-dedicated) Read the entire page →
From page 12... ... PARATRANSIT POLICIES AND PRACTICES USED BY SURVEY RESPONDENTS Introduction Participants were asked a number of questions concerning the following six areas of ADA paratransit service: 1. Eligibility policies and practices, 2. Read the entire page →
From page 13... ... Although this is true for all respondent groups, the use of accessible taxis, taxis as regular contractors, taxis as overflow contractors, and taxis as TABLE 10 ELIGIBILITY POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE (by weekday paratransit trips) TABLE 11 TRIP RESERVATION POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Conditional Eligibility 68% 32% 60% 40% 71% 29% 87% 13% 71% 29% Trip-by-Trip Eligibility 39% 61% 38% 62% 33% 67% 60% 40% 29% 71% Periodic Recertification 69% 31% 58% 42% 62% 38% 93% 7% 88% 12% Feeder Service to/from Fixed Route 37% 63% 34% 66% 33% 67% 53% 47% 35% 65% Travel Training 56% 44% 42% 58% 62% 38% 87% 13% 65% 35% Other Eligibility Policies and Practices 33% 67% 28% 72% 29% 71% 47% 53% 41% 59% Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No On-Demand or Same- Day Reservations 54% 46% 54% 46% 62% 38% 53% 47% 47% 53% Internet Access for Trip Requests, Changes, Confirmations, Cancellations 10% 90% 4% 96% 14% 86% 20% 80% 12% 88% TTDs 59% 41% 54% 46% 43% 57% 80% 20% 76% 24% Multi-Lingual Call Takers 50% 50% 40% 60% 38% 62% 73% 27% 71% 29% Other Trip Reservation Policies and Practices 41% 59% 48% 52% 24% 76% 40% 60% 41% 59% Read the entire page →
From page 14... ... Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Vehicle Scheduling 36% 64% 40% 60% 14% 86% 53% 47% 35% 65% Dispatching 37% 63% 42% 58% 19% 81% 40% 60% 41% 59% Feeder Service 16% 84% 16% 84% 14% 86% 27% 73% 6% 94% Use of Technology 40% 60% 28% 72% 29% 71% 67% 33% 65% 35% Flexible Staffing 40% 60% 46% 54% 24% 76% 53% 47% 29% 71% Allocation of Drivers, Vehicles, or Other Resources 36% 64% 40% 60% 24% 76% 60% 40% 18% 82% Other Daily Operations Policies and Practices 26% 74% 30% 70% 5% 95% 33% 67% 35% 65% TABLE 12 INNOVATIVE DAILY OPERATIONS POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Accessible Taxis 17% 83% 6% 94% 10% 90% 27% 73% 47% 53% Taxis as Regular Contractors 16% 84% 8% 92% 5% 95% 27% 73% 41% 59% Taxis as Overflow Contractors 21% 79% 10% 90% 19% 81% 33% 67% 47% 53% Taxis as Same-Day Contractors 12% 88% 6% 94% 5% 95% 20% 80% 29% 71% Taxis as Other Premium Service Contractors 6% 94% 4% 96% 0% 100% 13% 87% 12% 88% Other Uses of Taxis 15% 85% 16% 84% 5% 95% 20% 80% 18% 82% TABLE 13 TAXI POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Read the entire page →
From page 15... ... 33% 67% 32% 68% 33% 67% 40% 60% 29% 71% Other Coordination Policies and Practices 20% 80% 34% 66% 38% 62% 33% 67% 59% 41% Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Service Monitoring 57% 43% 46% 54% 67% 33% 60% 40% 76% 24% Incentive Programs for Riders 20% 80% 20% 80% 10% 90% 20% 80% 35% 65% Incentive Programs for Sponsors of Riders 9% 91% 10% 90% 0% 100% 20% 80% 6% 94% Alternate Sources of Revenue 32% 68% 30% 70% 43% 57% 40% 60% 18% 82% Creative Budgeting 30% 70% 24% 76% 33% 67% 47% 53% 29% 71% Other Management and Administrative Programs 19% 81% 18% 82% 24% 76% 20% 80% 18% 82% TABLE 14 SOCIAL SERVICE AGENCY COORDINATION POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE TABLE 15 INNOVATIVE MANAGEMENT OR ADMINISTRATIVE PROGRAMS USED IN ADA PARATRANSIT SERVICE Read the entire page →
From page 16... ... Question 42 -- Please Include Any Comments on Your Fixed-Route Incentive Responses Here. Table 17 shows that a majority of all respondents reported providing reduced or no fare for ADA-certified riders and/or attendants as a fixed-route incentive for riders with disabilities (68%) Read the entire page →
From page 17... ... They are also the only group with a majority providing targeted marketing to persons with disabilities as a fixed-route incentive. Respondents with "Very Large" operations reported the highest use of innovative service monitoring programs, the highest use of incentive programs for riders, and the highest use of taxi services. Read the entire page →

From page 10...

... The breakdown of trip levels in this table was used as a way to categorize survey respondents in a number of subsequent tables: • Under 250 average weekday trips "Small" • 250 to 499 average weekday trips "Medium" • 500 to 999 average weekday trips "Large" • 1,000+ average weekday trips "Very Large." Question 16 -- Total Individuals Registered for ADA Paratransit Service. Correspondingly, the majority of agencies responding to the survey have fewer than 500 individuals registered for ADA paratransit service, as shown in Table 3.

Read the entire page →

From page 11...

... 52% 19% 14% 15% Total Individuals Registered for ADA Paratransit Service <500 500 to 1,999 2,000 to 4,999 5,000+ % of Respondents 47% 17% 19% 17% Total Active ADA Riders (at least one trip in past year) <200 200 to 499 500 to 999 1,000+ % of Respondents 39% 17% 12% 32% TABLE 3 LEVEL OF ADA REGISTRANTS AMONG RESPONDENTS TABLE 4 LEVEL OF ADA RIDERS AMONG RESPONDENTS Subscription Trips as Percent of All ADA Trips 0 to 24 25 to 44 45 to 64 65 to 100 % of Respondents 38% 29% 26% 7% Minimum Required Somewhat More Than Minimum Significantly More Than Minimum ADA Service Area: % of Respondents 34% 43% 23% ADA Hours of Service: % of Respondents 61% 31% 8% TABLE 5 RANGE OF SUBSCRIPTION TRIPS AMONG RESPONDENTS TABLE 6 ADA SERVICE AREA AND HOURS AMONG RESPONDENTS Vehicle Sedans/Taxis Vans Small Buses Other Multiple Answers Type of Vehicles in Dedicated Paratransit Fleet: % of Respondents 17% 60% 70% 9% 46% Type of Other (non-dedicated)

Read the entire page →

From page 12...

... PARATRANSIT POLICIES AND PRACTICES USED BY SURVEY RESPONDENTS Introduction Participants were asked a number of questions concerning the following six areas of ADA paratransit service: 1. Eligibility policies and practices, 2.

Read the entire page →

From page 13...

... Although this is true for all respondent groups, the use of accessible taxis, taxis as regular contractors, taxis as overflow contractors, and taxis as TABLE 10 ELIGIBILITY POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE (by weekday paratransit trips) TABLE 11 TRIP RESERVATION POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Conditional Eligibility 68% 32% 60% 40% 71% 29% 87% 13% 71% 29% Trip-by-Trip Eligibility 39% 61% 38% 62% 33% 67% 60% 40% 29% 71% Periodic Recertification 69% 31% 58% 42% 62% 38% 93% 7% 88% 12% Feeder Service to/from Fixed Route 37% 63% 34% 66% 33% 67% 53% 47% 35% 65% Travel Training 56% 44% 42% 58% 62% 38% 87% 13% 65% 35% Other Eligibility Policies and Practices 33% 67% 28% 72% 29% 71% 47% 53% 41% 59% Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No On-Demand or Same- Day Reservations 54% 46% 54% 46% 62% 38% 53% 47% 47% 53% Internet Access for Trip Requests, Changes, Confirmations, Cancellations 10% 90% 4% 96% 14% 86% 20% 80% 12% 88% TTDs 59% 41% 54% 46% 43% 57% 80% 20% 76% 24% Multi-Lingual Call Takers 50% 50% 40% 60% 38% 62% 73% 27% 71% 29% Other Trip Reservation Policies and Practices 41% 59% 48% 52% 24% 76% 40% 60% 41% 59%

Read the entire page →

From page 14...

... Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Vehicle Scheduling 36% 64% 40% 60% 14% 86% 53% 47% 35% 65% Dispatching 37% 63% 42% 58% 19% 81% 40% 60% 41% 59% Feeder Service 16% 84% 16% 84% 14% 86% 27% 73% 6% 94% Use of Technology 40% 60% 28% 72% 29% 71% 67% 33% 65% 35% Flexible Staffing 40% 60% 46% 54% 24% 76% 53% 47% 29% 71% Allocation of Drivers, Vehicles, or Other Resources 36% 64% 40% 60% 24% 76% 60% 40% 18% 82% Other Daily Operations Policies and Practices 26% 74% 30% 70% 5% 95% 33% 67% 35% 65% TABLE 12 INNOVATIVE DAILY OPERATIONS POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Accessible Taxis 17% 83% 6% 94% 10% 90% 27% 73% 47% 53% Taxis as Regular Contractors 16% 84% 8% 92% 5% 95% 27% 73% 41% 59% Taxis as Overflow Contractors 21% 79% 10% 90% 19% 81% 33% 67% 47% 53% Taxis as Same-Day Contractors 12% 88% 6% 94% 5% 95% 20% 80% 29% 71% Taxis as Other Premium Service Contractors 6% 94% 4% 96% 0% 100% 13% 87% 12% 88% Other Uses of Taxis 15% 85% 16% 84% 5% 95% 20% 80% 18% 82% TABLE 13 TAXI POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE

Read the entire page →

From page 15...

... 33% 67% 32% 68% 33% 67% 40% 60% 29% 71% Other Coordination Policies and Practices 20% 80% 34% 66% 38% 62% 33% 67% 59% 41% Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Service Monitoring 57% 43% 46% 54% 67% 33% 60% 40% 76% 24% Incentive Programs for Riders 20% 80% 20% 80% 10% 90% 20% 80% 35% 65% Incentive Programs for Sponsors of Riders 9% 91% 10% 90% 0% 100% 20% 80% 6% 94% Alternate Sources of Revenue 32% 68% 30% 70% 43% 57% 40% 60% 18% 82% Creative Budgeting 30% 70% 24% 76% 33% 67% 47% 53% 29% 71% Other Management and Administrative Programs 19% 81% 18% 82% 24% 76% 20% 80% 18% 82% TABLE 14 SOCIAL SERVICE AGENCY COORDINATION POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE TABLE 15 INNOVATIVE MANAGEMENT OR ADMINISTRATIVE PROGRAMS USED IN ADA PARATRANSIT SERVICE

Read the entire page →

From page 16...

... Question 42 -- Please Include Any Comments on Your Fixed-Route Incentive Responses Here. Table 17 shows that a majority of all respondents reported providing reduced or no fare for ADA-certified riders and/or attendants as a fixed-route incentive for riders with disabilities (68%)

Read the entire page →

From page 17...

... They are also the only group with a majority providing targeted marketing to persons with disabilities as a fixed-route incentive. Respondents with "Very Large" operations reported the highest use of innovative service monitoring programs, the highest use of incentive programs for riders, and the highest use of taxi services.

Read the entire page →

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