Innovations for Airport Terminal Facilities (2008) / Chapter Skim
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Pages 8-15
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From page 8... ...
Published Document Review The goal of reviewing recent and current research was to identify best practices and recent innovations or future trends in airport terminal planning and design specifically related to landside facilities as defined for this project. To streamline the research efforts, the following key topics were established: • Passenger satisfaction, • Aging passengers, • Industry initiatives, • Wayfinding, • Passenger processing, • Innovative terminal design/future trends, • Regional access to airports, • On-airport ground access, and • Public parking.
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From page 9... ...
The following key issues were identified: • Overcrowded walkways reduce passenger flows. • Passengers are stressed by queues at check-in and the SSCP.
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From page 10... ...
Other traditional terminal functions -- check-in, baggage check, and rental car pickup/drop-off -- are now being performed in the parking garage. • Enhanced wayfinding through the use of natural light, straightforward circulation, and large public spaces allows passengers to see more of the terminal and better orient themselves within the space.
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From page 11... ...
Aviation Industry Interviews A crucial component in identifying common issues associated with terminal landside facilities and recent innovations was to conduct interviews with a diverse set of representatives from the aviation industry, including airport management, airlines, airport technology groups, and airport ground transportation experts. A brief summary of the common issues identified in the interviews is provided below.
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From page 12... ...
Promising concepts include those observed at certain European airports, where a forecourt with a much larger area has replaced the departures curbside, enabling multiple functions to be performed, including baggage check. Self-tagging of check baggage was also discussed.
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From page 13... ...
Innovations noted at Heathrow, Munich, Vienna International, and Hong Kong International airports are discussed below. London Stansted, London Gatwick, and San Francisco International airports were also visited to gain insight on specific topics, such as lowcost carrier operations (London Stansted)
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From page 14... ...
On one side of the terminal, two levels are provided for POV passengers -- departures on the upper level and arrivals on the lower level. On the other side of the terminal is a similar arrangement for CV passengers.
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From page 15... ...
Vienna International Airport was one of the first European airports where self-service baggage check was implemented (see Figure 2-5)
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