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Transit, Call Centers, and 511: A Guide for Decision Makers (2009) / Chapter Skim
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Appendix B - Transit Rider Focus Group Discussion Guide
Pages 88-89

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From page 88...
... c. (Facilitator dials up an example transit agency from the San Francisco Bay Area and demonstrates their automated telephone information system, including a real-time feature [estimated vehicle arrival/departure time]
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From page 89...
... iii. If there were more automated transit information available right on the 511 system, would being able to access that information along with current traffic information in a single phone call change how you make your travel plans?
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  • rider focus
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  • salt lake
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  • briefly explains
  • printed material
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  • facilitator dials
  • transit customer


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