Guidebook for Rural Demand-Response Transportation: Measuring, Assessing, and Improving Performance (2009) / Chapter Skim
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The research project's panel then determined that a separate guidebook for rural DRT was needed to adequately address performance measurement and improvement for rural systems. The research team followed a similar methodology in developing the Guidebook for rural DRT as was followed for the project's first guidebook, which has included • Developing a typology of rural DRT systems based on criteria affecting performance, • Defining key performance data and a limited set of performance measures for DRT, • Identifying the various factors that influence DRT performance, • Collecting performance data from DRT systems representative of the defined categories, • Identifying actions that rural DRT systems have implemented to improve their performance, and • Documenting quantitative and qualitative effects on performance from those actions.
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• Chapter 6: Performance Data from Representative Systems provides performance data from more than 20 representative rural DRT systems that participated in the research project, serving as benchmark data for peer comparisons. • Chapter 7: Improving Performance presents policies, procedures, strategies, and practices that can improve DRT performance.
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