Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies (2009) / Chapter Skim
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Pages 128-138
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From page 128... ...
These three definitions are provided because airport operators may define these terms differently or place different emphasis on the individual components of the rankings. Provide a High Level of Customer Service The level of customer service provided by an airport parking product or service is typically defined by one or more of the following factors: • Unassisted walking distance -- The distance customers walk between their parking spaces and their destinations within the terminal building or shuttle bus stop.
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• Time required to locate an available parking space -- The in-vehicle travel time between when customers enter a parking facility and when they park. Shorter travel times equate to a higher level of customer service.
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Some parking strategies, such as valet parking, allow vehicles to be stored more compactly than do others, such as a self-parking operation. A lower number of square feet per parking space indicates more efficient operations.
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Also reduces curbside congestion. A.6 Cell Phone Lots *
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C.4 Pre-Ordered In-Flight Meals to Go * C.5 Loyalty Programs (Frequent Parker Programs)
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Depends on purpose of rate adjustments. Rate adjustments intended to increase space availability in a particular product may improve customer service.
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B.13 Secure Parking and Secure C Complementary Customer Services C.1 Vehicle Washing and Servicing *
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F Revenue Enhancement Strategies F.1 Parking Rate Adjustments *
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A.5 Free 30-Minute Parking * A.6 Cell Phone Lots *
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Service typically provided by third party. C.5 Loyalty Programs (Frequent Parker Programs)
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H.2 Privatized Facility Development * H.3 Automated Overnight License Plate Inventory *
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