Airport Passenger Terminal Planning and Design, Volume 2: Spreadsheet Models and User’s Guide (2010) / Chapter Skim
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Pages 28-38
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28 The departures process has traditionally begun at the ticket, or check-in counter, of the terminal, which is referred to as the Airport Ticket Office (ATO) counter.
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If an estimate is used, enter the value into cell C11 in the Staffed Counter section; this will break the link to the Design Hour Forecast Worksheet and the other dependant cells will use this value as well. Figure 31.
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Figures 34, 35, and 36 show the way common inputs are linked. Figure 37 illustrates how the user may use suggestion boxes to achieve the desired results for wait times and passenger spacing by adjusting the queue model's number of service positions.
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This 30-minute slice of the design day can be used more generically to show the position requirements based on processing times and desired maximum wait periods. The mini-queue model uses an adjusted normal distribution curve around the center of the peak 30 minutes, with the average flow rates during the design hour as the leading and trailing arrival rates, to establish a stand-alone delay model.
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From page 32... ...
The standard staffed counter check-in queue is normally the major source of check-in delay, but with more travelers using self-service check-in options, the queue for using the Kiosks may be the queue to focus on. Both Staffed Counter and Kiosk portions of the Check-in/Ticketing model have mini-queue models that measure the passengers in queue and the maximum wait times based on the passenger and position inputs.
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The current ratio of Design Hour Enplaned Passengers per ECP is determined and then either held constant for the forecast years or changed, based on the existing LOS. The ratio of staffed counters to kiosks can then be varied depending on the current utilization of kiosks at the airport and the trends in kiosk use identified.
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Example of ratio approach using design hour originating passengers. Figure 43.
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These Common Use Passenger Processing System (CUPPS) standards will resolve some commonality issues which have increased the costs and complexity of introducing common use equipment at many airports.
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Queue ropes should be spaced to provide more space at turns, with 5 feet as the minimum and 6 feet recommended when bag carts are used. 36 Airport Passenger Terminal Planning and Design Source: Hirsh Associates Figure 45.
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This configuration provides the most frontage as compared to the number of check-in positions. Pier Check-in/Ticketing Model 37 8FT / 2.4M minimun Typical Queue Lines Self-Serve Kiosks Source: Hirsh Associates 4.5-5FT / 1.4-1.5M wide (ADA min.=3.7FT / 1.1M)
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From page 38... ...
38 Airport Passenger Terminal Planning and Design 8FT / 2.4M 30FT / 9M overall curb width Source: Hirsh Associates Figure 47. Typical curbside bag check area.
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