A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry (2010) / Chapter Skim
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Pages 22-29
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From page 22... ...
Administration Performance questions falling into the agency administration category can be raised at all levels of management and oversight, including department managers, top-level transit agency managers, transit board members, oversight and funding agencies, and legislative bodies. Historically, peer comparison has been most widely applied in the United States to the financial aspects of transit agency administration (and financial questions were the most common performance topic picked by participating agencies in this project's methodology testing)
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From page 23... ...
Some performance measures used in a peer comparison quantify outcomes, while other, descriptive, measures provide context about peer agencies or are used to screen out transit agencies with particular characteristics from consideration as potential peers. The performance measures selected for any given peer comparison will vary, depending on the performance question being asked.
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From page 24... ...
Outcome measures are organized into the following nine categories: • Cost-efficiency, • Cost-effectiveness, • Productivity, • Service utilization, • Resource utilization, • Labor administration, • Maintenance administration, • Perceived service quality, and • Safety and security Cost-Efficiency Cost-efficiency measures (Table 1) assess an agency's ability to provide service outputs within the constraints of service inputs.
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From page 25... ...
Some overtime may be beneficial to a transit agency's bottom line, as it can be less than the total wages and benefits required to hire someone else to do the work, but excessive 25 Directly Available from FTIS Derivable from FTIS Vehicle hours per vehicle operated in peak service Revenue hours per vehicle operated in peak service Vehicle miles per vehicle operated in peak service Revenue miles per vehicle operated in peak service Revenue hours per employee full-time equivalent Peak-to-base ratio Vehicle miles per gallon of fuel consumed Vehicle miles per kilowatt-hour of power consumed Table 5. Resource utilization measures.
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From page 26... ...
Call center response time is a measure of how conveniently passengers 26 Directly Available from FTIS Derivable from FTIS Vehicle (car) miles between failures Labor cost per vehicle hour Number of vehicle system failures Maintenance category cost/total maintenance cost Maintenance cost as a percentage of operating costs Average annual maintenance cost per vehicle operated in maximum service Vehicle maintenance cost/vehicle (car)
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From page 27... ...
These measures are organized into five categories: • Urban area characteristics, • Transit service characteristics, • Transit agency characteristics, • Delivered service quality, and • Transit investment. Urban Area Characteristics Urban area characteristics measures available from FTIS (Table 10)
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From page 28... ...
A few measures are derivable from NTD data and are provided directly by FTIS, including average system peak headway (derived from directional route miles, average system speed, and the number of vehicles operated in maximum service) , revenue miles per urban square 28 Directly Available from FTIS Not Available from FTIS Service area population Percent of population served by fixed-route transit Service area size Service area type Annual vehicle miles operated Annual revenue hours operated Miles of track Number of stations Percent of service operated as fixed-route Percent of service that is demand-response Average fare Table 11.
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From page 29... ...
29 Directly Available from FTIS Derivable from FTIS Average fleet age Operating funding per capita Spare ratio Operating subsidy per capita Local revenue Capital funding per capita State revenue Federal revenue Table 14. Transit investment measures.
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