A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry (2010) / Chapter Skim
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There are numerous challenges associated with developing a methodology for performance measurement and peer comparison for public transportation. Many would argue that no two public transportation systems are alike and that data used to measure public transportation performance are not comparable or even reliable.
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It describes the different levels of benchmarking, ranging from simple trend analysis to formal, long-term cooperation and information-sharing with similar, like-minded transit agencies. The chapter goes on to describe the key factors required for a successful benchmarking effort, reviews the transit industry's positive and negative perceptions of peer comparisons, and summarizes lessons learned.
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