Handbook to Assess the Impacts of Constrained Parking at Airports (2010) / Chapter Skim
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Pages 21-27
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From page 21... ...
However, in discussions conducted during the research phase of this project with airport operators who are now managing, or have previously managed, constrained parking operations, several recurring influences emerged, as discussed in the following sections. C H A P T E R 3 Goals and Objectives for Managing Constrained Airport Parking Environments
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From page 22... ...
• Customer service -- A customer service philosophy or political sensitivities influence the planning and management of an airport parking system. • Traffic management and trip generation -- The airport operator is involved in efforts to reduce or limit increases in vehicle trips to and from the airport or to increase the share of customers using HOVs because of capacity constraints on on-airport roadways or the regional surface transportation network that serves the airport.
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From page 23... ...
(16) City of SeaTac Limitation on Off-Airport Parking -- Port of Seattle staff consider the privately operated off-airport parking supply an important component of the overall parking supply at Seattle-Tacoma International Airport (SEA)
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From page 24... ...
• What is the return on investment for expanding existing parking facilities and what are the options? Considerations in developing goals and objectives related to the provision and management of public or employee parking in relation to financial, customer service, traffic management and mode share, environmental, and land-use objectives are presented in the following sections.
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From page 25... ...
and the implications regarding customer level of service, including shuttle frequency and walking distance to board/alight parking shuttles, and the total travel time to and from airline terminals; • Parking products and range of parking rates offered; • Identification of customers that will benefit from the introduction of premium parking products and, if already offered, assessment of whether customers targeted for premium parking products are using and benefiting from them; • Level of information to be provided to customers regarding parking availability, and how that information will be conveyed; • Implementation of technology commensurate with customer service wants and needs; • Ways to resolve parking constraints in line with management's customer service philosophies (guiding principles) ; • Safety and cleanliness of the parking facilities; and • Methods for measuring customer satisfaction.
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From page 26... ...
; • An understanding of airline passenger and employee modeshare distribution, which is integral to the development of goals and objectives and the measurement of progress; and • The level of effort and influence the airport operator is willing or able to exert on the provision and operation of alternative modes to effect desired changes in mode choice. Considerations for Airport Parking and Other Access Modes When developing and evaluating airport policies and airport management goals and objectives, consideration should be given to the relationships between airport public parking, airport employee parking, and other ground access modes.
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From page 27... ...
For example, if the employee cost for a monthly parking pass at an airport is less than the price of a monthly transit pass, it may serve as a disincentive for employee transit use. This disincentive not only undermines the ability of the airport operator to reduce employee vehicle trips, but it also presents a financial operating loss to the airport operator if the cost for providing employee parking is not recovered.
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