Resource Guide for Commingling ADA and Non-ADA Paratransit Riders (2011) / Chapter Skim
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program beneficiaries • New Freedom program beneficiaries • Other individuals with disabilities or older adults who participate in support services programs, for example: – Developmentally disabled individuals – Rehabilitation services participants – Human service agency customers – Adult day care program participants – Hospital discharges – Dialysis patients – Children (including Head Start participants) The research found three basic factors that seemed to affect decisions regarding whether or not to commingle: • Evolution.
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To better understand the decision-making processes employed by transit agencies when considering commingling ADA and non-ADA riders, the project's research team used an online survey tool to collect relevant information from fixed route transit agencies and to identify approaches used by transit agencies to commingle ADA eligible and other paratransit riders on the same vehicles. The survey was supplemented by telephone calls to clarify information, along with a review of system brochures, reports, and other information provided by transit agencies that described the approach taken for providing paratransit services.
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This model is the focus of this research project and of the decision-making processes described in the Resource Guide. It includes transit agencies that started as ADA paratransit service providers and later added HST or other paratransit services to their service structure.
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Similarly, as was the case for Pittsburgh, systems with paratransit programs that predate the ADA seem more likely to be agencies that commingle, adding the ADA service to their existing mix of specialized and human service transportation. Finally, it generally appears that transit agencies without a history of providing paratransit service before adoption of the ADA have tended to shy away from introducing non-ADA paratransit into the ADA paratransit program.
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• Educate board members and other policymakers. Many transit agencies mentioned the importance of educating their boards and other policymakers about the nature of commingled services, regulatory requirements, operating practices, funding, and program performance.
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For example, while transit agencies are required to provide unconstrained ADA paratransit service and not to exhibit a pattern or practice of trip denials, it is understood that from time to time trips may be denied during unexpected peaks in demand. However, having said that, FTA expects and requires that transit agencies plan for future growth through the budgeting process and make funding adjustments to stay compliant with the regulations.
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