Resource Guide for Commingling ADA and Non-ADA Paratransit Riders (2011) / Chapter Skim
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Section 3 - Lessons Learned
Section 3 - Lessons Learned
Pages 48-50
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From page 48... ...
Similarly, as was the case for Pittsburgh, systems with paratransit programs that predate the ADA seem more likely to be agencies that commingle, adding the ADA service to their existing mix of specialized and human service transportation. Finally, it generally appears that transit agencies without 48 S E C T I O N 3 Lessons Learned
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From page 49... ...
It is important that everyone involved in the commingled program understands how it is organized, how eligibility is determined for various program sponsors to ensure riders receive the appropriate service and pay the appropriate fare, and how the funding sources are structured to ensure accurate and appropriate billing and financial reporting. • Educate riders.
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From page 50... ...
For example, while transit agencies are required to provide unconstrained ADA paratransit service and not to exhibit a pattern or practice of trip denials, it is understood that from time to time trips may be denied during unexpected peaks in demand. However, having said that, FTA expects and requires that transit agencies plan for future growth through the budgeting process and make funding adjustments to stay compliant with the regulations.
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