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Sharing the Costs of Human Services Transportation (2011) / Chapter Skim
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Pages 9-13

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From page 9...
... For example, the number of passenger trips consumed is nonfinancial data; passenger revenue (through donations or fares) is financial.
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From page 10...
... For a transportation service, some of these more detailed performance assessments would include the following: • Changes over time: Over several years, time, total passengers, hours, costs, and revenues should be measured by specific days, months, and years, and the percent changes from the previous time periods should be highlighted. • Performance within components: For example, if a transportation service has fixed routes, the most and least cost-effective routes should be examined, using the kinds of statistics mentioned previously and comparing changes over time.
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From page 11...
... • Unduplicated Persons Served -- the number of individuals who receive transportation services. Note that while reasonable cost sharing procedures might be developed without information on hours of service, service hour information is indeed necessary to ensure the most accurate and most equitable distribution of costs.
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From page 12...
... Adding service output measures such as trip denials and complaints would provide an assessment of service quality that would ensure that comparisons were being made among like services. Customer satisfaction surveys can illuminate problems such as excessive waiting times to book trips or similar problems.
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From page 13...
... These data then would be ready to generate the information needed for management and reporting purposes. Additional data collection procedures will be required for fixed-route transit systems where few data on the numbers and types of persons traveling are available.
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Key Terms

  • fixed route
  • route transit
  • transportation vehicle
  • trip denial
  • cost sharing

  • passenger trip
  • transportation services
  • service provided
  • transportation programs
  • service provider


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