Improving Safety-Related Rules Compliance in the Public Transportation Industry (2011) / Chapter Skim
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Appendix B - Rules Compliance Practices in the Public Transportation Industry
Appendix B - Rules Compliance Practices in the Public Transportation Industry
Pages 83-91
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From page 83... ...
The questions used for these interviews covered initial rules communication, notification of rules changes, verifying employee rules knowledge, monitoring for rules compliance, responding to rules compliance, and measures to encourage rules compliance. The interviews also covered evaluating rules compliance program effectiveness and asked the organizational representative "What advice would you give another public transit agency with regard to fostering rules compliance?
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From page 84... ...
Number of transit agencies contacted by mode. Program Characteristic Industry Practices Initial rules communication Instructor-led training Onboard OJT Communicating new rules Short class or safety briefing for major rules "Meet and greet" notification from supervisor for major rules Issue as bulletin order then general order Update rule book Cover in next annual rules class Validating rules comprehension Written exam Annual rules class and exam Monitoring adherence Supervisor observations per FRA operational testing Check ride in cab Download data from onboard recorder Data from signal system Onboard spotters (cell phone use)
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From page 85... ...
These people have also been instructed to report unauthorized use of cell phones by the train crew. As with other public transit operations, commuter rail operators receive complaints from patrons which may lead to the identification of a rule violation.
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From page 86... ...
This applies to two light rail operators that the research team interviewed. 86 Improving Safety-Related Rules Compliance in the Public Transportation Industry Program Characteristic Industry Practices Initial rules communication Instructor-led training Practice in nonpassenger operation Onboard OJT Communicating new rules Safety bulletins, employee acknowledges by signature Classroom training Posters Validating rules comprehension Written exam Practice operation Rule of the day/month Quarterly safety workshops Monitoring adherence Operational/efficiency testing Download data Observation by roving supervisor (off vehicle)
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From page 87... ...
When asked about the most frequent types of violations, rail transit agency representatives mentioned failing to sound the horn in a work zone and accepting an improper route at a switch as light rail violations. Heavy rail operators mentioned failure to stop or hold at a specific location and closing the door on a passenger.
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From page 88... ...
Other strategies include quarterly workshops with operators, focusing on a Rule of the Week in safety meetings or via bulletins, selecting a rule for operator coaching sessions, and safety incentive programs. Some public transit agencies conduct a hazard analysis to identify problem areas that are a risk for a rule violation or accident.
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From page 89... ...
Regular evaluations linked to incentive program Expansion of video monitoring Operator self-assessment programs Accident reduction team Safety campaigns Adopt improved safety policies Annual awards program Evaluating program effectiveness Field and written exams Quantitative risk assessment Accident frequency statistics Accident trends Safety point system for employee evaluation Passenger reports Annual safety audit Safety reporting mechanisms May be reported on accident/incident form submitted to supervisor or safety department Table 21. Rules compliance practices in bus operations.
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From page 90... ...
To determine that employees understand the rules, transit agencies conduct ride-alongs, perform employee evaluations, and test for rules knowledge. Assessing knowledge retention occurs by using informal methods such as safety discussions as well as formal methods that include exams after orientation and retraining sessions.
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From page 91... ...
Rules Compliance Practices in the Public Transportation Industry 91
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