The National Academies Press

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Pages 17-32

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From page 17... ... As seen in the individual interview summaries, the interviews addressed the following general topics: • Carrier description • Interviewee background and job tasks • Carrier safety problems/challenges • CSA challenges • Important areas of safety management • Effective safety management practices • Desired or planned safety enhancements • Additional comments. The responses shown in the right column of each case study summary include some answers transcribed from the survey questionnaire in addition to comments from the phone interview. Read the entire page →
From page 18... ... In comments, she made it clear that vehicle maintenance was the dominant ongoing safety management concern. She was less concerned about driver safety issues because she maintained a high level of confidence in her husband, herself, and their third driver. Read the entire page →
From page 19... ... , it doesn't go down the road." Management practices used and rated effective include driver safety bonuses (20) , web-based training (21) Read the entire page →
From page 20... ... Examples include cases where there are vehicle deficiencies that a carrier should have fixed and when dispatchers "force drivers toward HOS violations and drivers pay the price." On survey Question 31, the interviewee identified driver selection and hiring (a) , driver evaluation (b) Read the entire page →
From page 21... ... , tracking 21 Carrier C, Regional Heavy-Load TL Carrier C Description Interviewee and Job Description Biggest Safety Problems and Challenges CSA Challenges and Comments Most Important Areas of Safety Management Effective Safety Management Practices Read the entire page →
From page 22... ... Trailer loading and unloading and cargo securement are more strenuous tasks than with conventional operations; therefore, Carrier C drivers tend to be in better physical condition than seen elsewhere in the industry. The interviewee believed that Carrier C's driver hiring standards were very high. Read the entire page →
From page 23... ... While driving a tractor–semitrailer, the interviewee was involved in a road departure crash, which was 23 Biggest Safety Problems and Challenges CSA Challenges and Comments Most Important Areas of Safety Management Effective Safety Management Practices Desired or Planned Enhancements Small Carrier Advantages/ Disadvantages Other Comments/ Lessons Learned Read the entire page →
From page 24... ... The company does not have a crash history problem, but its owner worries that just a few crashes, even not-at-fault crashes, could raise its Crash History BASIC score to deficiency status, which has happened to other small companies. On survey Question 31, the interviewee identified driver selection and hiring (a) Read the entire page →
From page 25... ... Carrier F, National Flatbed TL 25 Effective Safety Management Practices Desired or Planned Enhancements Small Carrier Advantages/ Disadvantages Other Comments/ Lessons Learned Carrier F Description Interviewee and Job Description Biggest Safety Problems and Challenges CSA Challenges and Comments Read the entire page →
From page 26... ... In comments, the interviewee emphasized new driver screening. This includes driver background checks, road/range tests, and other screening practices. Read the entire page →
From page 27... ... Specific management practices used and judged effective included vehicle PMs (26) , charging detention fees (27) Read the entire page →
From page 28... ... In comments, the interviewee emphasized the importance of hiring the right people and also to responding immediately to reports of driver misbehavior. Management practices used and rated effective included road/range screening tests (17) Read the entire page →
From page 29... ... Highly rated problems on the questionnaire included at-risk driving behaviors (2) , driver fatigue (3) Read the entire page →
From page 30... ... Management practices used and rated effective include road/range screening tests (17) , safety meetings (19) Read the entire page →
From page 31... ... Carrier J, Large Bus Company (Owner of 26 Subsidiaries) 31 Other Comments/ Lessons Learned Carrier J Description Interviewee and Job Description Biggest Safety Problems and Challenges CSA Challenges and Comments Most Important Areas of Safety Management Effective Safety Management Practices Read the entire page →
From page 32... ... Small company owners (who become general managers when companies are acquired by Carrier J) still exert a huge influence on the company's safety climate and outcomes, however. Read the entire page →

From page 17...

... As seen in the individual interview summaries, the interviews addressed the following general topics: • Carrier description • Interviewee background and job tasks • Carrier safety problems/challenges • CSA challenges • Important areas of safety management • Effective safety management practices • Desired or planned safety enhancements • Additional comments. The responses shown in the right column of each case study summary include some answers transcribed from the survey questionnaire in addition to comments from the phone interview.