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Pages 25-30

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From page 25...
... incorPorating cuStoMerS' PerSPectiveS Gathering feedback from customers is an important element in developing and improving ridesharing programs. Survey questions addressed how both public transit and non-transit agencies gather feedback from customers to improve services.
From page 26...
... 25 71 Rideshare program participants do receive vouchers or credit toward their transit fare. 10 29 Total responses 35 100 TABLe 17 DO TRANSIT RIDeRS ReCeIVe VOuCHeRS OR OTHeR CReDIT TOWARD THe RIDeSHARING SeRVICeS?
From page 27...
... (If you indicated that you surveyed customers, what survey mechanisms do you use for the ridesharing program?
From page 28...
... 27 73 The program has a trip planner that searches for both ridematching and transit options to satisfy a given query. 19 51 Both the ridesharing program and transit operations are promoted on social media (e.g., Facebook, MySpace, LinkedIn, etc.)
From page 29...
... (See the MTC profile in chapter four.) Profile: dynaMic rideSharing coMing to Seattle The first large-scale real-time ridesharing program in the country -- "go520" -- went live in 2011.
From page 30...
... It is expected that the tolls will give an added incentive for commuters to carpool, boosting participation in Phase two. FIGURE 14 Seattle's dynamic ridesharing pilot project.


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