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Office Workstations in the Home (1985) / Chapter Skim
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Blue Cross/Blue Shield of South Carolina: Program for Clerical Workers
Pages 16-23

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 16...
... Regardless of the type of work the telecommuter does, management is faced with new issues. How do you evaluate the perforGreg Geisler is president of G Geisler Group, Camden, South Carolina, and former director of the Information Center, Blue Cross/Blue Shield of South Carolina.
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From page 17...
... "They don't want to face this progress, but they know they have to. To them it's a real problem." Let me speak for our executives at Blue Cross and Blue Shield of South Carolina.
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From page 18...
... Just for the record, we do not intend to do that! THE COTTAGE KEYER PROJECT In 1973, it was decided to begin the development of a telecommunications network that would tie all of the hospitals in South Carolina to our corporate offices in the state capital, Columbia.
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From page 19...
... Since its inception in 197S, the "cottage keyer" project has grown to include 14 employees who are now considered a vital element in our claims submission process. The ground rules for our cottage keyers are that the keyer is responsible for paper expense; the lease of the equipment, which amounts to almost $2,500 a year; and is considered a part-time employee.
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From page 20...
... Work Toad Statistics Sixty-five percent of all South Carolina Blue Shield claims are keyed in cottage; 30 percent of all South Carolina Blue Shield claims are coded in cottage. Thirty percent of all South Carolina Major Medical claims are keyed in cottage; 40 percent of ah South Carolina Major Medical claims are coded in cottage.
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From page 21...
... The machines used by the cottage keyers were Texas Instrument Silent 700s, which required a pedal on the floor and had limited editing capabilities compared with the mainframe-linked terminals used by the in-office keyers. The home environment offered distractions, and there was no supervision.
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From page 22...
... This is consistent with the increased productivity of the cottage worker. Further, the company avoids certain operating expenses such as additional floor space and office equipment, expanded cafeteria functions, and enlarged parking facilities.
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From page 23...
... Consequently, the cottage keyers exercise this option without any stigma attached. If a keyer is going to be able to work only 20 hours one week, she contacts her in-house supervisor and her work load is adjusted accordingly.
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Key Terms

  • cottage keyers
  • blue shield
  • claims submission
  • personal computers
  • cottage workers

  • shield claims
  • annual leave
  • clerical workers
  • cottage program
  • health insurance

  • hours paid
  • cross claims
  • keyer project
  • submission process
  • carolina blue

  • insurance carrier
  • carolina major
  • paperless claims
  • medical claims
  • major medical

  • claims directly
  • editing capabilities
  • family situation
  • corporate offices
  • cottage position

  • using hours
  • paper expense
  • additional benefits
  • possibility exists
  • entire movement


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