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Office Workstations in the Home (1985) / Chapter Skim
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Discussion: Lessons Learned
Pages 95-102

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From page 95...
... , Nelson Phelps (Mountain Bell) , Don Miller (IBM Corporation)
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From page 96...
... Project management consumed 30 percent of project costs. SHOWN: American Express worked out a monitoring system that included both automated and manual productivity measurements, giving us a fairly accurate estimate of what the work was, the volume handled, and how well it was done.
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From page 97...
... What arrangements and financial support if any, are provided for the physical environment of the homework station? How are lighting, seating, proper storage, keyboard heights, wire management, power supplies, and static control managed?
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From page 98...
... PHELPS: There can be a concern for security when training uses sensitive, live data bases such as personnel or payroll records. Mountain Bell met that problem by using a process in which telecommuters took the data base material needed and put it in a second,
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From page 99...
... On the other hand, management's view of the social issues can slow the trend. These issues include labor, management control, a general disbelief in the long-term potentials of the productivity gains seen so far, and disbelief in the ability to control and secure the homework environment.
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From page 100...
... Department of Labor showed the possibility of a 3 percent compound growth in the number of graduating computer scientists and electrical engineers. IBM researchers asked, how do we make our existing electrical engineers and computer programmers more effective?
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From page 101...
... The people represented a cross section of exempt professional employees, not just superstars, with a reasonably good mix of all performance levels among the engineers and programmers. Participation was totally voluntary; IBM paid for the phone line and the equipment that was put in the home.
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Key Terms

  • mountain bell
  • productivity gains
  • electrical engineers
  • remotely located
  • piecemeal basis

  • productivity improvements
  • classified data
  • american express
  • located employees
  • telecommuting experience

  • wire management
  • productivity increases
  • power supplies
  • totally voluntary
  • individual rulings

  • existing security
  • don miller
  • terminal cables
  • logistic management
  • information security

  • ibm cleveloped
  • abortive attempts
  • neither management
  • cross trained
  • professional employees

  • nelson phelps
  • processing classified
  • compound growth
  • change passwords
  • records allow


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