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Toward the Electronic Office (1981) / Chapter Skim
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Introduction
Pages 3-6

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From page 3...
... We have a country that has gotten so deeply into services that services and information account for more than half the gross national product, and the figure is still rising; and we haven't learned to be efficient in working with information or in providing services. Our great claim to fame was to develop a real skill, a real expertise at farming the ground and manufacturing stuff out of solid metal.
From page 4...
... Then, a couple of years later, scratching the head, gosh, I wish that when I typed this letter in the word processing system it would fit somehow into tne electronic message system and when I get messages I could put them into a data management
From page 5...
... We absolutely didn't want to get into this by saying, let us invite ten corporations who manufacture stuff and come give you ten technology push talks about how great it is going to be. At first, we thought, "Let us not have any vendors.


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