Toward the Electronic Office (1981) / Chapter Skim
Currently Skimming:
The Productivity Aspects of Office Systems
The Productivity Aspects of Office Systems
Pages 45-48
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From page 45... ...
The office problem or white collar productivity problem comes to us in various guises but the principal manifestation is rising costs. Relative to production workers, white collar workers are an increasing burden in most organizations; the proportion of white collar worKers exceeds fifty percent of employed workers and accounts for more than sixty percent of compensation costs.
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From page 46... ...
Information workers. The characteristics of information workers that set them apart include the following: Substantially more costly than all other kinds of labor; Tasks almost all information oriented; Not yet influenced much by information technology beyond automating traditional paper flows and clerical routines; Resistant to change in ways of handling own information and communicating with others; Not oriented to thinking in explicit cost-benefit (productivity)
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From page 47... ...
THE IMPRINT PROJECT IMPRINT is an acronym for IMprovement of PRoductivity with INformation Technology. The project is a cooperative effort by the Center and sponsoring organizations to conduct research on the questions that surround white collar productivity.
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From page 48... ...
Project IMPRINT and other office systems research projects in operation are expected to enhance considerably our understanding of information worker productivity.
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