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Use of Computer Graphics Systems for Facilities Design in Public Agencies (1990) / Chapter Skim
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System Maintenance
Pages 15-18

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From page 15...
... Systems, and Quality Maintenance is provided by vendors for one year and then by vendors on a service call basis.
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From page 16...
... PORT AUTHORITY OF NEW YORK AND NEW JERSEY (PANYNJ) PANYNJ has a detailed maintenance agreement with ComputerVision, which provides for the following services: Response time priority; spare parts priority; uptime guarantee; discounts on training, documentation and software; new software releases; preventive maintenance; telephone support; second shift support; and annual vendor supplied productivity review.
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From page 17...
... Software maintenance is provided by individual system resource manager or through outside contractors. GSA/PBS has maintenance agreements in preparation, from both vendors and contractors.
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Key Terms

  • software updates
  • outside contractors
  • software maintenance
  • port authority
  • supplied productivity

  • offices report
  • response time
  • software releases
  • include coverage
  • hardware platforms

  • fairly comprehensive
  • microcomputer hardware
  • vendor supplied
  • centralized vendor
  • sites rely

  • existing graphic
  • time priority
  • offices rarely
  • concerning hardware
  • telephone support

  • report varying
  • varying levels
  • resource manager
  • detailed maintenance
  • outside support

  • graphic engineering
  • initial setup
  • required basis
  • annual vendor
  • autocad sites


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