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'VIEWS OF AGENCIES ON TRENDS IN CONSTRUCTION QUALITY'
Pages 17-20

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From page 17...
... CORPS OF ENGINEERS The Corps of Engineers has no statistics on quality. The CoE's quality control/quality assurance program is designed to assure compliance with the contractual requirements.
From page 18...
... This was probably due in part to the fact that most of the Air Force officials apparently used the broad definition of the term quality that the American Society for Quality Control has adopted; namely that quality is "the totality of features and characteristics of a product or service that bears on its ability to satisfy a given need." Using this interpretation of quality, many Air Force officials expressed dissatisfaction with the current level of quality of Air Force construction. However, 18
From page 19...
... many of those who expressed dissatisfaction, also recognized the link between quality control and contract documents, and they suggested that the first step should be to improve the contract documents. (Contract documents were, of course, not the only source of construction quality control problems identified by Air Force officials.)


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