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Improving Quality of Care in Low- and Middle-Income Countries Workshop Summary (2015) / Chapter Skim
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1 Introduction
Pages 1-6

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From page 1...
... Studies employing standardized patient actors in India (both urban Delhi and rural Madhya Pradesh) found that only 4 percent of patients receive a correct diagnosis; 67 percent receive no diagnosis at all.
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From page 2...
... As their already substantial investment in quality grows, there is demand for more scientific evidence on how to reliably improve quality of care in poor countries. 2  The post-2015 development agenda is the set of targets for international development that will replace the Millennium Development Goals.
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From page 3...
... Facilitators help determine the root causes of these problems and develop action plans to fix them; the facilitator also helps select a COPE® committee, which is responsible for implement ing and monitoring the action plan that staff develop. Three to 4 months after the first self-assessment, facilitators re-visit the implementing staff to review their progress and start the self-assessment process again.
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From page 4...
... In the final step, the health workers are recognized for their efforts; rewards, such as feedback, praise, and social recognition, are seen as important in maintaining motivation. Supportive Supervision Supportive supervision refers to a process of working with staff to set goals, identify and correct problems, and monitor staff performance.
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From page 5...
... USAID requests that this workshop illuminate six different methods currently being used to improve quality of care in low- and middle-income countries, discuss ing their pros and cons. These methods are clinical in-service training; supervision; standards-based management and recognition; the client oriented, provider-efficient method; improvement collaborative; and facility accreditation based on external evaluation.
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