Strategy Guide to Enable and Promote the Use of Fixed-Route Transit by People with Disabilities (2014) / Chapter Skim
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Pages 18-22
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From page 18... ...
18 Two suggested "first steps" in adopting a strategy to enable and promote use of fixed-route transit services by people with disabilities are as follows: • Develop a good understanding of current use of transit services by people with disabilities and • Establish a system-wide policy on accessibility. 3.1 Developing an Understanding of Current Use of Transit Services Before developing a strategy to enable and promote increased use of fixed-route services, it is important to develop a good understanding of the current use of transit services by people with disabilities.
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Getting Started: Understanding Current Use of transit Services and Creating a System-wide policy 19 important to develop approaches for tracking ridership by each group. If automated fare collection systems are used, fare mechanisms can be programmed to include the characteristics of each rider.
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From page 20... ...
20 Strategy Guide to enable and promote the Use of Fixed-route transit by people with Disabilities If input is gathered through advisory committee meetings or other forums, make sure staff from all departments, fixed-route as well as ADA paratransit, attend and participate. Also be sure to report back to the community on efforts being made or planned to address issues and ideas presented.
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Getting Started: Understanding Current Use of transit Services and Creating a System-wide policy 21 APPLICABILITY This policy statement is broad, cross-cutting and designed for application to all actions of the RTA, including but not limited to the following: • Policy Development • Customer Service • Service Provision and Operation (Directly Provided or Contracted) • Employment • Physical Environment • Communications/Media/Website • Public Involvement • External Meetings and Agency Sponsored Events • Fleet Characteristics • Maintenance • Safety/Security/Emergency Operations • Procurements • Staff Development and Training • Construction and Engineering • Route and Service Planning IMPLEMENTATION Effective implementation of the Accessibility Policy statement begins with the establishment of a Universal Access Team.
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From page 22... ...
22 Strategy Guide to enable and promote the Use of Fixed-route transit by people with Disabilities POLICY REVIEW Review of this policy will be done no less than annually or more frequently as needed. To complement the review, RTA staff through the Universal Access Team will establish procedures and conduct the following: • Establish Review Baseline • Conduct Internal Review of Regulatory Compliance to include an ongoing ADA Performance Monitoring Program for all modes of transportation • Self-Evaluation Review and Update • ADA Transition Plan Review and Update • Establish Best Practices and Lessons Learned Components Adopted July 6, 2011
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