Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency (2017) / Chapter Skim
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Pages 10-11
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From page 10... ...
10 CHAPTER TWO STUDY METHODOLOGY SCOPE OF STUDY The objective of this research is to compile experiences and effective practices on how, by whom, and where social media information is collected, analyzed, and disseminated to inform incident responders at airports. It seeks pertinent information from both aviation and non-aviation organizations.
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From page 11... ...
11 7. Two entities that use volunteers to stand up social listening operations ad hoc during emergencies The eighth entity, a very large retail operation, completed the questionnaire and the interview but subsequently withdrew, saying that its social media operations and SMEM gave it a significant commercial competitive advantage and would therefore remain proprietary.
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