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From page 1...
... SUMMARY USES OF SOCIAL MEDIA TO INFORM OPERATIONAL RESPONSE AND RECOVERY DURING AN AIRPORT EMERGENCY The power and reach of social media (SM) are unprecedented in scope and speed.
From page 2...
... 2 employees working for that entity can give it the time, knowledge, and care it needs to grow. – Most organizations utilize on-the-job training, as the SM landscape evolves quickly.

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