Guidance for Planning, Design, and Operations of Airport Communications Centers (2018) / Chapter Skim
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Pages 20-30
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From page 20... ...
20 An ACC may take on a seemingly endless variety of configurations. It will likely evolve and become larger and more complex as the airport operator gains experience with its operation and realizes the increasing benefits of a coordinated focal point for communications.
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Components of an ACC 21 hard to test objectively (e.g., a major aircraft incident or an active shooter)
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22 Guidance for Planning, Design, and Operations of Airport Communications Centers the policy, should be included. Similar to the policy, the procedure template should be standard and consistently published so that the reader can quickly understand the process that must be followed.
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Components of an ACC 23 Call takers can also use the servicing application to document customer issues or requests and steps taken to address those issues. This creates a record of interactions that can be accessed the next time the customer asks for help.
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24 Guidance for Planning, Design, and Operations of Airport Communications Centers When considering technology, airport management should ensure a thorough search for the technology that best suits the airport's needs and be wary of marketing material claiming to provide everything necessary for the ACC in one suite. Often, these systems require the airport to have a substantial number of underlying "feeder" systems for the technology to reach its promised potential.
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From page 25... ...
Components of an ACC 25 technology added to the ACC should be considered in light of the potential changes that could be made in terms of the existing procedures and processes and for the staff involved. One final issue is the there is the danger for "information overload," and, in serious cases, "employee burnout" may be induced by the new environment, because of the possibility of bombarding employees with ever more data.
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From page 26... ...
26 Guidance for Planning, Design, and Operations of Airport Communications Centers 2.6 ACC as a Component in the National Incident Management System (NIMS) Depending on the size and scope of an airport's ACC, it may have numerous elements that are also important components in the NIMS Incident Command System (ICS)
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From page 27... ...
Components of an ACC 27 interruption. Given the important similarities between an ACC and an EOC, an airport operator should consider the potential of a relationship.
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28 Guidance for Planning, Design, and Operations of Airport Communications Centers • In smaller airports, which may have less flexibility in this area, choosing the right people to work in the ACC environment is important. Not every staff member works well in a team and just one person working out of sync can reduce the effectiveness of the ACC.
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From page 29... ...
Components of an ACC 29 that a rudimentary data architecture -- in the form of an illustration depicting all of the types of data and how they flow in and out of the ACC -- is a useful tool.
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From page 30... ...
30 Guidance for Planning, Design, and Operations of Airport Communications Centers them in whole or in a reduced form. There is no reason why a smaller airport cannot develop and implement an ACC.
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