Guidance for Planning, Design, and Operations of Airport Communications Centers (2018) / Chapter Skim
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Pages 6-19
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From page 6... ...
6The most important asset existing within an airport is the data the airport generates during daily operations. This data, generated by hundreds of separate operational functions throughout the airport, forms the basis for an information flow that can provide airport management with the situational awareness, trends, and historical background needed so as to make sound daily and strategic decisions.
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From page 7... ...
Introduction 7 Although the operational details of an ACC can be complex, planning and designing the facility is based on commonly used project management and analysis techniques used in many other aspects of airport management. The first task is the creation of a project team responsible for developing and implementing the ACC, followed by the initial development of a Concept of Operations, or CONOPS.
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8 Guidance for Planning, Design, and Operations of Airport Communications Centers Section 5 outlines the steps an airport operator will take as it considers the physical design of its ACC. The section explores the planning approach necessary to making critical design decisions about physical infrastructure, layout, human factors, ergonomics, and other critical design features.
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Introduction 9 1.4 User/Function Focus Within the airport community, communications centers have been configured in many different ways to support each airport's own operational approach. However, even with the seemingly endless variety of airport configurations, certain operational functions are shared by all airports.
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10 Guidance for Planning, Design, and Operations of Airport Communications Centers Figure 1-1. Common airport operations/ public safety communications/command and control center.
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Introduction 11 1.5 Current Communications Center Models ACCs may be challenging to design and build. Each airport is unique in terms of location, existing infrastructure, aircraft and passenger traffic, operational environment, and other issues; each airport operator has its own ideas of how to manage ACC-type functions and integrate them with airport IT assets; and each airport has different staffing and budgetary issues that define and limit the extent to which an ACC can be configured and supported.
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12 Guidance for Planning, Design, and Operations of Airport Communications Centers • Emergency Operations Center (EOC)
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Introduction 13 number (usually 9-1-1) for police, firefighters, and ambulances, and is staffed by trained telephone operators who are responsible for dispatching these emergency services.
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14 Guidance for Planning, Design, and Operations of Airport Communications Centers 1.6.1 Virtual ACC Configuration A virtual configuration is a multi-function ACC not housed physically in one location. This may be necessary for various reasons, most typically because no single structure is available that possesses all of the physical attributes needed.
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Introduction 15 organization, but not all, will be physically co-located for better collaboration, information sharing, and decision-making. For example, operational activities such as facility and building management and airside and landside operations may happen in a single location.
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16 Guidance for Planning, Design, and Operations of Airport Communications Centers This often requires the following: • A scalable, flexible, protected physical environment to meet current and future needs. • Integration of personnel with broader capabilities and responsibilities, and appropriate cross- training.
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Introduction 17 space. The O'Hare IMC is quickly reconfigurable, using a "no-console" modular furniture design concept.
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18 Guidance for Planning, Design, and Operations of Airport Communications Centers on the Concept of Operations specific to MDW public safety personnel. For example, ORD dispatches fire personnel from three dedicated fire stations.
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From page 19... ...
Introduction 19 The APD at this medium-sized airport operates a Police Dispatch Center, linked through the County Sheriff 's Department with other County departments for support during emergencies. TPA has configured an Integrated Communications Center, known as the Airport Operations Center (AOC)
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