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Pages 14-27

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From page 14...
... 14 CHAPTER THREE PRACTICES AND FINDINGS FROM INTERVIEWS This chapter presents the major findings of the participant interviews, supplemented with background information from the synthesis references. The findings of this synthesis are presented in four sections: The first section presents three detailed case studies of water quality events that affected airports.
From page 15...
... 15 summer day demand. The reliability of this airport's public water system is attributed to the redundancy in supply from two feed points and pressure maintenance.
From page 16...
... 16 Communication mechanisms also differ according to the situation, but generally the AOC communicates through an email distribution list. The EOC is used for incident notification if the event warrants that level of notification; water quality events would meet the criteria to use the EOC.
From page 17...
... 17 Case Study Details In this water quality event, the wholesale water utility experienced a major water transmission break in its distribution system. This incident required the wholesale water utility to use an emergency source of water while the water main was taken out of service for repair.
From page 18...
... 18 The wholesale water utility coordinated with the state's EMA to conduct public notification. The EMA helped manage initial public notification and coordinated a widespread outreach effort including highway signs and recorded announcements in subways.
From page 19...
... 19 as well as specific additional actions, such as flushing lines to purge contaminated water. The SOPs were not shared for this synthesis because they had not been approved for release at the time this report was prepared.
From page 20...
... 20 FIGURE 7 Case Study 3: Water System Configuration from the City to the Regional Airport. Source: The Cadmus Group LLC.
From page 21...
... 21 Water Utility Comments on Emergency Communications Systems and Water Quality Events Although the water utility has not experienced significant water quality events since those described in this case study, it has continued efforts to improve its emergency communications protocols. The water utility makes direct personal calls to contacts on its critical contacts list and implements a reverse 911 system to other customers using a CodeRED® community notification system.
From page 22...
... 22 Emergency communications within the airport are issued through an electronic system (Passer®)
From page 23...
... 23 • Having airport personnel listed on the local water utility's critical contact list, if available, is extremely helpful. • Water quality events should be handled as emergency events and responded to appropriately.
From page 24...
... 24 • While the environmental manager may be responsible for many other airport environmental activities, including water sampling, the environmental manager may have access to better tools to quickly disseminate information to the appropriate parties. • It appears feasible to use existing emergency notification systems and update them regularly in order to quickly notify appropriate parties of water quality events.
From page 25...
... 25 (although this is not required) , who would then need to contact the EPA Regional ADWR Coordinator.
From page 26...
... 26 FIGURE 9 Three Functions Inherent to a Water Quality Event SOP. Source: The Cadmus Group LLC.
From page 27...
... 27 • Which populations are at risk, including sensitive subpopulations particularly vulnerable if exposed to the contaminant in the drinking water. • What the water utility is doing to correct the violation or situation.

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