Guidance for Development and Management of Sustainable Enterprise Information Portals (2018) / Chapter Skim
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From page 10... ...
10 EIPs for State DOTs Every state DOT hosts one or more web-based portals through which internal and external users conduct business and offer or receive services. A portal typically integrates management information systems, decision support systems, enterprise information systems, and other technologies tailored or personalized to the intended user or groups of users.
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EIPs for State DOTs 11 Figure 2-1. Illustration of the DOT EIP in the context of users, interfaces, and resources.
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12 Guidance for Development and Management of Sustainable Enterprise Information Portals employment opportunities, projects, meetings, and much more. This portal is consistent with many of the public portals offered by state DOTs as well as many regional or city departments of transportation.
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EIPs for State DOTs 13 are bound to evolve over time as new information and tools are needed by DOT EIP users to perform their tasks and older tools become obsolete. For example, environment services that provide users with current road weather information based on road weather information system (RWIS)
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14 Guidance for Development and Management of Sustainable Enterprise Information Portals • Access to a roadside inventory, which could be based on light detection and ranging (LIDAR) , allows for spatial analysis of point-cloud elements, particularly to identify deficiencies in geometric design.
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EIPs for State DOTs 15 permits access at a variety of levels, while remaining open to users for basic tasks that do not involve sensitive transportation data. The entire system will use auditing tools for reporting anomalies in data collection while also auditing external user data requests, including those of academic and local agency partners, to ensure compliance with open records acts, freedom of information legislation, and administrative rules.
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16 Guidance for Development and Management of Sustainable Enterprise Information Portals New GIS data, such as LIDAR, are also on the DOT horizon. This type of GIS data, referred to as point cloud, is extremely large and could be used to perform even more sophisticated GIS analysis; however its size presents difficulties in storing and sharing.
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EIPs for State DOTs 17 who want to understand performance over time, assess the effects of past traffic management strategies, and prioritize projects to improve mobility and safety. External users also rely on these portals.
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18 Guidance for Development and Management of Sustainable Enterprise Information Portals 2.1.4 Documents and Library Services DOTs maintain written documents and other kinds of document repositories (images, video, engineering drawings, reports, etc.) containing information about their equipment and infrastructure.
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EIPs for State DOTs 19 • DOT planning employees use existing documentation to plan for new projects. • A civic or community organization may request information through public disclosure channels; for instance, the public may see new highway projects and have questions.
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20 Guidance for Development and Management of Sustainable Enterprise Information Portals • DOT acquisition managers analyze the bidding portal's dataset to visualize overall contract activities, such as number of requests, request provenance, unit prices, quantities of materials, and other information. This removes the need for manual audits by DOT acquisition analysts, reducing the significant cost of ensuring bid compliance and allowing adjustment of DOT resources and budgets to support acquisition demand.
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EIPs for State DOTs 21 • DOT acquisition team members track, update, and complete requests with drawings and engineering documents as the requests progress through the acquisition process. • A DOT employee communicates with DOT acquisition staff to remedy errors and noncompliant requests.
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22 Guidance for Development and Management of Sustainable Enterprise Information Portals correcting data feed flaws while also ensuring data integrity and some integration with legacy storage systems. • An internal DOT employee is looking for a quick way to set up a web application in support of his new project and turns to a ready-to-use application stack/template designed by IT services.
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EIPs for State DOTs 23 DOT portals often integrate environmental services in very traditional ways. Engineers responsible for environmental services, many of which are still conducted using paper and pencil approaches, are at times expected to code models, input data, or update processes for migration of services via an EIP without guidance from data architects.
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Figure 2-6. Real-time RWIS data in Kansas (http://rwis.ksdot.org/)
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EIPs for State DOTs 25 fine-tuning policies, as well as long-term planning. The following are a few photo and video service use examples: • State police, fire, emergency medical services, and transportation agencies review video of on-scene incident response captured by CCTV to assess the safety and efficacy of scene setup and clearance for improved future coordination.
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26 Guidance for Development and Management of Sustainable Enterprise Information Portals 2.1.10 Financial Services Financial services may include employee-centered services including payroll, budgeting, project funding, and accounting. Financial services may also include vendor payment history and other financial data.
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EIPs for State DOTs 27 DOT EIP Users Category Examples of Users and EIP Functionality Commercial Traffic Data Providers External HERE is a company that provides cellphonebased real-time traffic data to the DOT Construction Contractors External Access computer-aided-design plans for a project Use geotechnical data to check the effects of design criteria County/Local Employees External County zoning office accesses plans for state facility-widening project to assess local implications or variance requests DOT Acquisition Internal Centralized management of all bids statewide, to visualize overall contract activities, such as number of requests, request provenance, unit prices, quantities of materials, and other information DOT Business Leaders Internal Collaborate with content managers and other employees to develop a shared language across the agency and improve discoverability DOT Content Owners Internal Use functional-area technical knowledge to allocate resources to information maintenance and governance activities DOT Contractors External Direct access to traffic data for traffic signal timing analysis instead of working through a DOT project manager and referrals DOT Data Governance Team Internal Establishes and maintains the various portal user roles and data/service privileges for each of these roles DOT Employees Internal Access agency staff directory online to locate human resources contact information or submit timesheet at the end of the week DOT Engineering Internal Plan and document engineering studies and activities to design, make modifications to, or perform maintenance activities DOT Executive Internal Ensures that DOT business goals and user needs are met Supports the development and management of data governance across the entire agency DOT IT Team Internal Responds to cyber security alerts by rerouting suspicious traffic and shutting down suspicious servers Internal Intakes, digitizes, indexes, and sets permissions for documents. Receives document requests, searches, and retrieves documents for employees DOT Traffic Operations Internal Uses traffic data at a corridor level in support of ICM goals DOT Planners Internal Gather data from road sensors archive to feed into demand-forecasting model DOT Policy Team Internal Defines access rights, archiving processes, data retention rules for governance of EIPs and DOT processes Emergency Responders External Real-time incident information can inform a response and facilitates communication back to traffic operations staff DOT Librarian (continued on next page)
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28 Guidance for Development and Management of Sustainable Enterprise Information Portals and share data with outside users (e.g., emergency responders) on an as-needed basis.
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EIPs for State DOTs 29 as web services; however, DOT EIPs will need to be designed to handle machine users' requests for information, which are more numerous than humans' requests and occur much more often. 2.3 EIP Areas of Interest to DOTs Fourteen technical considerations came to the forefront among agencies as they developed their portals and designed the architecture to support internal and external users to promote EIP sustainability.
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30 Guidance for Development and Management of Sustainable Enterprise Information Portals greatest interest to least interest, based on needs identification, with a research panel composed of state DOTs and consultants. Topics pertaining to improving executive understanding of the purpose of the DOT EIPs, internal and external communication, and enterprise culture and processes are also of interest to DOT EIP managers and proponents.
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