Contracting Fixed-Route Bus Transit Service (2018) / Chapter Skim
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Pages 32-37
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From page 32... ...
32 Introduction This is the second of two chapters presenting the results of a survey of transit agencies regarding experiences in contracting fixed-route bus transit service. The previous chapter addressed survey results related to the procurement framework, contract structure, transition issues, labor issues, and oversight.
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Survey results part 2: agency assessment 33 The most common strategies for overcoming the one major challenge are to work with the contractor to address issues and develop a partnership; modify future contracts/scopes of work; and establish a robust contract oversight program. Examples of specific responses are shown here.
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34 Contracting Fixed-route Bus transit Service • Ensuring that all potential contractors fully understand the RFP and all of the components required to ensure that the bids can be equally compared and scored, and to keep costs down by removing inflated rates when contractors are unsure of what actual costs will be. We have tightened our specifications and added several levels of pricing to the RFPs so that rates for different activities, such as Operator training, can be billed at a rate lower than the regular rate that includes all costs associated with providing service.
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Survey results part 2: agency assessment 35 providing greater specificity; adding liquidated damages/penalties and stricter enforcement of contract provisions; and enhancing cooperation (Figure 24)
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36 Contracting Fixed-route Bus transit Service Lessons Learned Lessons learned that would be helpful for other transit agencies are summarized here. This includes all lessons reported by more than one agency.
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Survey results part 2: agency assessment 37 • For agencies that are considering contracting out only a portion of operations: be efficient and strategic in deciding which services to contract out. For instance, one approach might be to contract out routes with low ridership while continuing to directly operate routes with high ridership; this would enable you to better control service quality on routes that are popular with customers.
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