Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document (2019) / Chapter Skim
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Pages 106-113
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From page 106... ...
106 A P P E N D I X B Interview Summaries The research team conducted interviews with representatives from the following eight transit agencies: • Los Angeles County Metropolitan Transportation Authority (LA Metro) , • TransLink, • Washington Metropolitan Area Transit Authority (WMATA)
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Interview Summaries 107 7. What is your transit agency's approach to social and economic performance measures that fall outside of your direct control, but involve a transit component (e.g., increasing transitoriented development, reducing system-wide congestion)
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108 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document agency has established eight critical success factors, several of which relate to social and economic sustainability, but no formal goals have been established. Performance Measurement TARC currently tracks standard operational metrics only.
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Interview Summaries 109 Highlighted Projects and Programs that Support Social and Economic Outcomes • An award-winning3 Public Participation Plan,4 • Studies on the economic benefits of transit,5 and • Developing walkability scores for every station. Highlighted Data Collection Tools Data is collected by a variety of groups within WMATA.
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110 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document • Developing a highly skilled, healthy, versatile, and sustainable workforce through a 5-year human resources management plan; • Coordinating with the City of Philadelphia to develop innovative programs to address stormwater control; • A report on cycle-transit integration; • Participating in a bicycle and pedestrian access planning group in Montgomery County; • Hosting farmers' markets on agency-owned property; • The Hub of Hope: a facility located at one of SEPTA's largest regional stations that provides services to individuals struggling with homelessness (a cooperative effort between the City of Philadelphia and the non-profit Project HOME) ;7 and • Revenue-neutral sustainability program (and analysis to support the business case for specific initiatives)
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Interview Summaries 111 Highlighted Projects and Programs that Support Social and Economic Outcomes • Public perception of safety at stations and on the Skytrain; • Crime, graffiti, and employee indicators; • Integrating performance management framework with GRI, APTA, CUTA, and the UN Sustainable Development Goals; • Monitoring and benchmarking employee satisfaction relative to other transit agencies; and • TransLink has a shared metric with the City of Vancouver related to mode share and mode shift, with a target for half of all trips by 2040 be made either by walking, biking, or transit. Highlighted Data Collection Tools A third party conducts a quarterly survey on satisfaction.
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112 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Rogue Valley Transportation District (RVTD) Formal Social and Economic Goals RVTD is in the process of preparing a new master plan.
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From page 113... ...
Interview Summaries 113 Sustainability Council. The agency CEO's core business goals also include several objectives related to social and economic sustainability:13 • Goal 1: Advance safety and security for our customers, the public and Metro employees; • Goal 2: Exercise fiscal discipline to ensure financial stability; • Goal 3: Plan and deliver capital projects on time and on budget while increasing opportunities for small business development and innovation; • Goal 4: Improve the customer experience and expand access to transportation options; • Goal 5: Increase transit use and ridership; • Goal 6: Implement an industry-leading state of good repair program; • Goal 7: Invest in workforce development; and • Goal 8: Promote extraordinary innovation.
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