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From page 5...
... Developing a Guide to Bus Transit Service Reliability 1.0 Research Process 1 1.0 Research Process 1.1 Overview The TCRP A-42 project represented for the first time a comprehensive assessment of fixed-route bus service reliability. This is the predominant type of transit service in North America and around the world.
From page 6...
... Developing a Guide to Bus Transit Service Reliability 1.0 Research Process 2 Implementation and Case Study Participation. Eighty-six agencies responded to the survey (either fully or partially)
From page 7...
... Developing a Guide to Bus Transit Service Reliability 1.0 Research Process 3 Reliability Program Organizational Structure  In most agencies, bus transit reliability is a shared responsibility between departments, most notably Service Planning, Operations, Performance Management and Information Technology.  Largest agencies have developed processes for on-time performance review, analysis of routes with issues through running time analysis, and addressing issues using a combination of resources and departments.

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