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From page 117... ... C-1 Survey Responses A P P E N D I X C Introductory Questions Q1 Consent Q2 Please fill in the following information about you and your agency. Agency City and State Transit Services Division – City of Tucson Tucson, Arizona Butte County Association of Governments (AOG) Read the entire page →
From page 118... ... C-2 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access Kansas City Area Transportation Authority Kansas City, Missouri Missoula Urban Transportation District Missoula, Montana NJ Transit Newark, New Jersey Santa Fe Metropolitan Planning Organization (MPO) Santa Fe, New Mexico GoCary Cary, North Carolina GoTriangle Durham, North Carolina New York City Department of Transportation (NYC DOT) Read the entire page →
From page 119... ... Q3 Do you personally have knowledge of the transit agency's bus stop and/or pedestrian infrastructure improvements (including knowledge whether the transit agency has programs or initiatives in place) Read the entire page →
From page 120... ... Yes, we have our own program AND participate in another agency's program 14 29.78% Number of Responses 47 Scope of Bus Stop Programs Q7 Which of the following was a desired outcome in your agency's program? Please check all that apply. Read the entire page →
From page 121... ... Q7: Which of the following was a desired outcome in your agency's program? Improve bus stop accessibility 45 95.74% Improve customer comfort 39 82.98% Improve safety and security for customers 38 80.85% Respond equitably to community requests for amenities and improved access at bus stops 38 80.85% Bolster ridership on the bus network 36 76.60% Take advantage of available funding opportunities 31 65.96% Improve bus stops in transportation-disadvantaged areas 30 63.83% Improve relationships/coordination with local agencies and developers 23 48.94% Lower trip demand on ADA paratransit service 18 38.30% Improve maintenance practices of infrastructure 18 38.30% Other 3 6.38% • Better digital identification of bus stop location • Connect to and extend sidewalks and paths when possible • We are not an operating agency, so our program offers funding to municipalities and the operating agencies to improve pedestrian infrastructure to and around both rail stations and bus stops Number of Responses 319 Number Percent Read the entire page →
From page 122... ... Q8 Can you provide electronic copies of planning documents related to bus stop and pedestrian infrastructure improvement programs upon request? Q8: Can you provide electronic copies of planning documents related to bus stop and pedestrian infrastructure improvement programs upon request? Read the entire page →
From page 123... ... Q9 Which department within the organization contributes to the bus stop and pedestrian infrastructure improvement program? Please indicate "Program Lead", "Support", or "Other, specify". Read the entire page →
From page 125... ... Lead 30 63.8% 8 17.0% 3 6.4% 4 8.5% 9 19.2% 16 34.0% 4 8.5% 12 25.5% Support 15 31.9% 26 55.3% 20 42.6% 27 57.5% 27 57.5% 19 40.4% 23 48.9% 1 2.1% No response 2 4.3% 13 27.7% 24 51.1% 16 34.0% 11 23.4% 12 25.5% 20 42.6% 34 72.3% Other (Lead Role) • Bus Service Planning • Capital Programs • Customer Experience • Engineering • Equity & ADA Coordination • Hired Contractor • Planning, Transit Development Unit • Project Management • Project Management Office • Streets • Transit Analyst • Transit Services Division Other (Support Role) Read the entire page →
From page 126... ... Contact for Other Agency Q10 What areas of the bus stop and pedestrian pathway to the bus stop does the other agency's program oversee and make improvements for? Please select all that apply. Read the entire page →
From page 127... ... completes the most significant amount of pedestrian infrastructure in your service area. Please also provide information for a point of contact if you have it. Read the entire page →
From page 128... ... Q13 Which of the following best describes the current status of bus stop and pedestrian infrastructure improvements at your agency? No responses to Q13. Read the entire page →
From page 129... ... Bus Stop Infrastructure Elements Q16 The next several questions will collect some details about the elements considered in your transit agency's bus stop and/or pedestrian infrastructure improvements program. In order to maintain consistency, it is necessary to define some terms that will be presented in the survey. Read the entire page →
From page 130... ... 4 8 26 8 18 7 13 4 1 All/most of bus stops Shelters Benches/other seating Landing pad Lighting Sidewalks/pathways Crossings Curb ramps Detectable warnings Other 40 35 19 30 20 26 22 18 2 Some bus stops Shelters Benches/other seating Landing pad Lighting Sidewalks/pathways Crossings Curb ramps Detectable warnings Other 1 3 1 7 7 12 10 23 4 None/almost none of bus stops Shelters Benches/other seating Landing pad Lighting Sidewalks/pathways Crossings Curb ramps Detectable warnings Other 2 1 1 2 2 2 2 2 40 No response Shelters Benches/other seating Landing pad Lighting Sidewalks/pathways Crossings Curb ramps Detectable warnings Other Read the entire page →
From page 131... ... All/most of bus stops 4 8.5% 8 17. 2% 26 55.3% 8 17.0% 18 38.3% 7 14.9% 13 27.7% 4 8.5% 1 2.1% Some bus stops 40 85.1% 35 74.5% 19 40.4% 30 63.8% 20 42.6% 26 55.3% 22 46.8% 18 38.3% 2 4.3% None/almost none of bus stops 1 2.1% 3 6.4% 1 2.1% 7 14.9% 7 14.9% 12 25.5% 10 21.3% 23 48.9% 4 8.5% No response 2 4.3% 1 2.3% 1 2.1% 2 4.3% 2 4.3% 2 4.3% 2 4.3% 2 4.3% 40 85.1% Other (All/most of bus stops) Read the entire page →
From page 132... ... C-16 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access Tools and Processes Q18 What kinds of data or tools do you use to measure importance and prioritize improvements of bus stop and pedestrian infrastructure elements as part of the program? Please check all that apply. Read the entire page →
From page 133... ... Survey Responses C-17 • Requests from constituents • Public requests, frequency of headway • Safety data (for pedestrian improvements at stop) • Physical accessibility, bus ridership data • Availability of staff time to think about, communicate, and process priorities Number of Responses 241 Q19 How are improvements for bus stops prioritized? Read the entire page →
From page 134... ... C-18 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access Q19: How are improvements for bus stops prioritized? Number Percent Worst condition 31 65.96% Fixed-route ridership 39 82.98% Route type (e.g., high-frequency or network connective routes) Read the entire page →
From page 135... ... Survey Responses C-19 Agreements with Local Entities Q20 Does your transit agency have a formal or informal agreement with a local government entity (s) , such as cities, counties, state departments of transportation, or private developers concerning bus stop and pedestrian infrastructure improvements? Read the entire page →
From page 136... ... C-20 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access (If Q20 = Yes) Q21 Please indicate how many agreements (maximum 5) Read the entire page →
From page 137... ... Survey Responses C-21 Q22 Please provide the following information on the [Loop – First/Second/Third/Fourth/Fifth- Max 5] agreement. Read the entire page →
From page 138... ... Agency name Agreement ID Entities Name (if applicable) Formal agreement? Read the entire page →
From page 139... ... 3 Road Commission of Kalamazoo County - - 4 Michigan Department of Transportation - - 1 year VIA Metropolitan Transit (TX) 1 City of San Antonio Transportation & Capital Improvements No 2007 13+ Yes Other 2 Texas Department of Transportation - 2017 3+ 3 City of Kirby - Yes 2016 2 No4 City of Converse - 2017 1 year 5 City of Castle Hills - 2016 3 Memphis Area Transit Authority (TN) Read the entire page →
From page 140... ... NJ Transit (NJ) 1 Local Townships generally have ownership of shelters, several hundred - - - - - Other 2 - - - - - - 3 - - - - - - 4 - - - - - - - 5 - - - - - - - Rogue Valley Transportation District (OR) Read the entire page →
From page 141... ... Sun Metro (TX) 1 TxDOT - Yes - - Yes MOU 2 City of El Paso - - - - Informal North County Transit District (CA) Read the entire page →
From page 142... ... MTS (CA) 1 City of San Diego - Yes 1993 Ongoing Yes MOU Pinellas Suncoast Transit Authority (FL) Read the entire page →
From page 143... ... Agency name Agreement ID Shelters Benches Landing pad Rear-door areas Lighting Sidewalk/ pathways Crossings Curb ramps Detectable warnings Other Connect Transit (TX) 1-5 Transit Transit Transit Transit Both Both Both Transit Transit Missoula Urban Transportation District (MT) Read the entire page →
From page 144... ... Rogue Valley Transportation District (OR) 1 Transit Transit Partner Partner Transit Partner Partner Partner Transit Butte County Association of Governments (CA) Read the entire page →
From page 145... ... Blacksburg Transit (VA) 1 Transit Transit Transit Transit Transit Transit Transit Transit Transit Both MTS (CA) Read the entire page →
From page 146... ... Q25 Would you be able to share a copy of this agreement with the research team? Q26 Please upload the copy of this agreement. Read the entire page →
From page 147... ... • Early contact with transit agency before construction • Developer agreement on paying for improvements • Funding improvements • Incorporating the transit improvement in the development review process • Minimizing bus stop impacts, e.g., from new driveways or lengthy periods of construction adjacent to the right-of-way • Interest by developers in bus stop issues • Cost of constructing improvements • Getting surveys/easements • Legal requirements of all parties • Inclusion in planning and design process before permitting • Ensuring that new developments are sited in locations with existing transit access • Location of bus stops and potential conflicts with the design of the development • Risk and maintenance • Ongoing maintenance of new infrastructure Number of Responses 89 Q27: What are key issues in working with developers and inclusion of transit agency interests in developments and construction? Number Percent Limited right-of-way 32 68.1% Slope requiring extensive construction/reconstruction 18 38.3% DBE requirements 5 10.6% Environmental clearances 7 14.9% Finding qualified contractors 3 6.4% Procuring shelters quickly 7 14.9% Other 17 36.2% • Competition for space with landscaping, sidewalk cafes, etc. Read the entire page →
From page 148... ... Communication and Coordination Q28 How does the transit agency communicate the following information? Please check all that apply. Read the entire page →
From page 150... ... Q28: How does the transit agency communicate the following information? Share information on bus stop/ped. Read the entire page →
From page 151... ... Q29: Does the transit agency coordinate bus stop and pedestrian infrastructure improvement projects (such as Number Percent street reconstruction, utility upgrade, trail, or sidewalk projects) to coincide with/piggyback on other infrastructure projects? Read the entire page →
From page 152... ... Q30: Does the transit agency coordinate bus stop and pedestrian infrastructure improvement projects (such as street reconstruction, utility upgrade, trail, or sidewalk projects) to coincide with/piggyback on other infrastructure projects? Read the entire page →
From page 153... ... • Both utility and private development projects • Developing entities are required by City to make ADA clear path improvements • When new development is going in, we work with the planners to coordinate bus turnout locations • Often condition of approval for development projects • Via land use planning • When we can and developers are willing • Occasional development projects • Local DOT also does plan review and requires developers to provide ADA accessible bus stops, where necessary • Private development via state act; public utility service • Mainly at beginning of project; during permitting stage of application • Property owners or city projects • Often require private development projects to include bus stop enhancements (specifically, widened sidewalks) • Incorporate transit in development • When streets are reconstructed, we may put concrete bus pads in the street, or make bus stops physically accessible on the sidewalk, or build pedestrian refuges to improve street crossing safety • Developers mostly • Coordination with private development projects • When the city requires coordination from new developers, they contact us, and we try to work with them Number of Responses 47 • Work with developers on making stops accessible and providing shelters foundations or custom shelters where ridership warrants • When improvements work with private developments' interests and transit agency's plans and guidelines; typically, this most occurs to better connect transit customers to new major employment sites or medical facilities in the area • Private development projects are reviewed for current bus stop location conditions and desired improvements • Only with developers • Public utility • Sometimes....it depends if the municipality contacts us and asks for assistance Read the entire page →
From page 154... ... Accessibility and Equity Q31 Does the transit agency receive and act upon feedback from community organizations focused on persons with disabilities and seniors on bus stops? Q31: Does the transit agency receive and act upon feedback from community organizations focused on persons with disabilities and seniors on bus stops? Read the entire page →
From page 155... ... Q32: Does the transit agency have an ADA transition plan which considers bus stops and pedestrian infrastructure? Number Percent Yes 34 72.3% No 11 23.4% No response 2 4.3% Number of Responses 47 Q32 Does the transit agency have an ADA transition plan which considers bus stops and pedestrian infrastructure? Read the entire page →
From page 156... ... "Other" specified responses ranked: Ranked 1 • Lack of easement/ROW Ranked 2 • Limited ROW • Lack of sidewalks, which are the responsibility of municipalities • Limited budget, low town priority Ranked 3 • No 5' x 8' landing area • Narrow rights-of-way with inadequate space for compliant bus stops • Missing safe crosswalks to a ramp and sidewalk Ranked 4 • Boarding pad slope 1 2 3 4 5 Broken/incomplete sidewalks 25 9 5 5 1 Barriers in the pedestrian pathway 11 9 18 5 2 Lack of curb ramps 4 18 12 2 9 Missing/incomplete shelters 3 3 4 13 17 Missing/lack of seating areas 1 3 3 19 16 Other 1 3 3 1 0 Infrastructure issues from a user perspective for persons with disabilities using fixed-route transit Ranking Number of Respondents Q33 Please rank the following infrastructure issues from most challenging to least challenging from a user perspective for persons with disabilities using fixed-route transit, based on your agency's understanding. Ranked 6 • Lighting Read the entire page →
From page 157... ... Q34 How does the transit agency ensure equity of bus stop and pedestrian infrastructure improvements throughout the service area? • The transit agency ensures equity of bus stop improvements by ensuring all stops are in good working order. Read the entire page →
From page 158... ... • Primarily through mapping bus stop amenities during its Title VI update every 3 years and including points for predominantly low-income and minority census tracts in the scoring of bus stop improvement prioritization. • We employ a corridor approach with emphasis on ridership and location. Read the entire page →
From page 159... ... • With limited funds allocated to stop improvements, the agency prioritizes placement of new features over replacement -- this increases the accessibility system wide, working towards having a greater balanced system. The agency assumes that due to our ridership demographics, we have higher levels of amenities for stops in areas that may have higher population of the underserved members. Read the entire page →
From page 160... ... Funding Considerations Q35 What local funding sources (non-federal or state) are used in bus stop and pedestrian improvements? Read the entire page →
From page 161... ... Sales tax 12 25.53% General local contributions from the municipality/county 24 51.06% Specified contributions from the municipality/county 14 29.79% Specialized sources (rental revenues, advertising, etc.) 4 8.51% Business contributions 5 10.64% Other 15 31.91% • Federal formula funds/state funds. Read the entire page →
From page 162... ... Q36 How much per year is allocated for bus stop and pedestrian infrastructure maintenance and improvements? Please enter the average amount from your current or most recent budget year. Read the entire page →
From page 163... ... Memphis Area Transit Authority $500,000 5,000 Arlington Transit Bureau $855,000 35–50 Central Ohio Transit Authority (COTA) $1,040,000 50 NJ Transit 14,000 City of Detroit Department of Transportation (DDOT) Read the entire page →
From page 164... ... Agency name Budget Bus stops Lane Transit District $200,000 1,300 MTS $200,000 4,300 Antelope Valley Transit Authority (AVTA) Pinellas Suncoast Transit Authority $1,585,056 4,500 Infrastructure Investment Benefits Q37 For each of the following measure used at your transit agency (as applicable) Read the entire page →
From page 165... ... Q37: For each of the following measure used at your transit agency (as applicable) , please indicate using a scale of 1 (made significantly worse) Read the entire page →
From page 166... ... Q38 Using a scale of 1 (not a problem at all) to 3 (major challenge) Read the entire page →
From page 167... ... Generating buy in with all stakeholders Maintaining goals and measurement in the context of changing priorities of the transit system, financial budget pressures, etc. Coordinating with jurisdiction(s) Read the entire page →
From page 168... ... C-52 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access Q39 What lessons learned could your agency share with the industry regarding bus stop and pedestrian infrastructure improvements? • We are in the middle of our first ever major bus stop improvement project and will have more insight once the project is completed later this year. Read the entire page →
From page 169... ... Survey Responses C-53 ramps and is dependent upon the municipality for improvements and approvals for the placement of bus stops, and passenger amenities. The municipalities do not coordinate with the agency for private development and take into consideration transit service or bus stop placement. Read the entire page →
From page 170... ... C-54 Transit Agency Relationships and Initiatives to Improve Bus Stops and Pedestrian Access locations. Send letters to residents ahead of time notifying those who will have a stop located near their property. Read the entire page →
From page 171... ... Survey Responses C-55 because they know our system, can deal with getting materials from our property, and we don't have to go to bid or get quotes as often. • It is usually easier to work with a municipality, as opposed to private developers, but until the cities agree we can work through them, we need to draw up MOUs with private developers who do not want to assume any risk and only make a one-time payment for required amenity improvements. Read the entire page →

From page 117...

... C-1 Survey Responses A P P E N D I X C Introductory Questions Q1 Consent Q2 Please fill in the following information about you and your agency. Agency City and State Transit Services Division – City of Tucson Tucson, Arizona Butte County Association of Governments (AOG)