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Airline Passenger Security Screening New Technologies and Implementation Issues (1996) / Chapter Skim
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5 OPERATOR ERGONOMICS, SELECTION, TRAINING, AND MOTIVATION
Pages 24-27

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 24...
... The conditions under which these tasks are performed at airport screening checkpoints are likely to degrade low performance levels even further. In a recent survey of passenger screening personnel, the top five problems identified by respondents all related to the abuse of screening personnel by passengers, air carrier personnel, and others (Dennison, l99S)
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From page 25...
... The FAA can ensure that system developers address critical human factors issues by incorporating appropriate and sufficiently sensitive measures of human performance in suitable system test protocols. These test protocols must be designed and employed to evaluate and qualify systems prior to their implementation, and they should be specified in advance to system developers.
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From page 26...
... The following are some areas that require performance measure ment methods: assessment of the effect of prototype screening systems, equipment, and procedures on operator performance development of criteria for validating operator selection and placement methods development of criteria for evaluating the effectiveness of operator training techniques, methods, and programs - on-line monitoring and evaluation of the effectiveness of security screening systems and personnel - provision of feedback to individual operators on overall performance and diagnoses of weaknesses The FAA has initiated a promising research and development program that will lead to the development of techniques for measuring operator performance. These techniques include provisions for electronically inserting target objects in operational screening systems.
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From page 27...
... Improved personnel selection, training, and motivation methods will complement the effective design of systems and procedures and will assure acceptable levels of operator performance. The human factors program of the FAA is a key effort in improving operator performance.
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Key Terms

  • passenger screening
  • imaging technologies
  • acceptable levels
  • performance factors
  • measuring operator

  • screening personnel
  • factors program
  • factors issues
  • operator selection
  • personnel selection

  • effective design
  • using current
  • assure acceptable
  • current technologies
  • ergonomics issues

  • maintenance factors
  • incorporating appropriate
  • operator ergonomics
  • successful implementation
  • poor operator

  • technologies imaging
  • alarm resolution
  • air carrier
  • low performance
  • improving operator

  • validating operator
  • faint indications
  • realizing adequate
  • images using
  • include provisions


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