World-Class Research and Development Characteristics for an Army Research, Development, and Engineering Organization (1996) / Chapter Skim
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2. GENERAL DESCRIPTION OF
2. GENERAL DESCRIPTION OF
Pages 13-20
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From page 13... ...
USE AND MEANING OF THE TERM WORLD-CLASS Webster's Collegiate Dictionary defines the phrase worIcI-cIass as "bein:, of the highest caliber in the worIcl" (Webster's, 1995~. The American Heritage Dictionary of the English Language (American Heritage, 1992)
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iA balanced approach is one that focuses on meeting a wide range of customer requirements, thus achieving a high level of overall performance. For example, General Motors Cadillac Division, a 1990 Baldrige Award winner, used this concept in designing the Cadillac Eldorado (Stempel, 1995)
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Tociay, Milliken & Company, a 1989 Malcolm Baldrige National Quality Award winner, is recognized as a world leacler in the textile industry, both in product quality and technology. The Massachusetts Institute of Technology Commission on Industrial Productivity recognized Milliken & Company as "a front runner in research on performance fabrics" (MIT, 1989~.
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In addition, most worIcl-cIass organizations do not try to cover all areas of operation. Finally, the committee believes that worId-ciass organizations generally use the concept of worIcl-cIass as a method of internal focusing to achieve excellence rather than as an external mechanism to advertise organizational virtues.
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experience with television sets and videocassette recorders vis-a-vis the Japanese. Basecl on a review of information from many sources, the committee clevelopec} the following definition of the phrase worId-ciass as it applies to R&D organizations: A worIcI-cIass R&D organization is one that is recognized by peers and competitors as among the best in the fielcT on an international scale, at least in several key attributes.23 WorIcI-cIass R&D organizations maintain their performance by creating and sustaining certain critical competitive advantages.
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This commitment usually mandates a shift in the operating paradigm of the organization anti must be communicates! throughout the organization, sending the message that the entire organization, incliviclually and collectively, from the highest management to the lowest staff levels, recognizes the benefits of striving to be worId-cIass.
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In fact, the metrics proposed in Chapter 4 for assessing the strength of each pillar reflect the committee's understanding and validation of an organizational structure that achieves the world-class objective. REFERENCES American Heritage.
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From page 20... ...
Presentation to the World-Class Panel of the National Research Council Standing Committee on the Program and Technical Review of the U.S. Army Natick Research, Development and Engineering Center.
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