Federal Facilities Beyond the 1990s: Ensuring Quality in an Era of Limited Resources Summary of a Symposium (1997) / Chapter Skim
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PUTTING IT ALL TOGETHER: CASE STUDY OF THE HCFA HEADQUARTERS
PUTTING IT ALL TOGETHER: CASE STUDY OF THE HCFA HEADQUARTERS
Pages 115-134
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From page 115... ...
This 900,000 square foot project, sited on 57 acres, was initiated to provide a consolidated facility for HCFA's more than 3,000 employees. Source selection was used as a procurement method, resulting in the award of a designJbuild contract (including operations and maintenance for up to three years)
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From page 116... ...
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From page 117... ...
Eventually HCFA occupied 12 scattered buildings in the Woodlawn area. Most were either inexpensive, speculative, suburban office buildings or converted warehouses.
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From page 118... ...
In 198S, we prepared and submitted to GSA our preliminary program requirements, almost entirely focused on space needs. We did not address building quality or systems or our fixture technology requirements to any significant degree.
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From page 119... ...
GSA was now interested in what we wanted to accomplish. There was no battle, but the preparation for one resulted in HCFA putting in place what we needed to be a fully operational member of the project team.
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From page 120... ...
, all constantly booked, a LAN network supporting excellent communications, good indoor air quality, and ergonomic desks and chairs, as well as a day care facility, cafeteria and dining terrace, fitness center, and jogging trails. Everyone is thrilled.
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From page 121... ...
.~..~.:: ~ ~ :~ ~ ~ Figure 2. Facade of New HCFA Building.
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Figure 3. HCFA Conference Room.
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From page 123... ...
They later confessed their choice owed partly to their feeling that the project would fail in any event, because of political fallout from the competition of Baltimore City and County, and because of HCFA's traditionally adversarial relationship with GSA. Since no one told me wasn't expected to succeed, ~ set out to make the project work.
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From page 124... ...
The source selection evaluation factors were more in tune with where GSA is now in selecting contractors. These factors were, in descending order of importance, building quality, impact on HCFA employees, offerer's qualifications, and national headquarters identity.
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From page 125... ...
For example, HCFA facility personnel could communicate opendy with Boston Properties' interior space planners to solve user design problems. Another win/wir~ team achievement late in construction was the negotiation of a new construction completion schedule, taking into account the urgency of numerous tenant space changes identified late in the process, along with HCFA's relocation parameters.
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From page 126... ...
Toward the end of the 1980s, even these government leases were diminishing, and we decided to sell our services to other agencies on a feefor-service basis. We were very successful in a public-private partnership with the Architect of the Capitol, developing the Thurgood Marshall Judiciary Office Building on Capitol Hill.
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From page 127... ...
There is understandable concern about the fox watching the henhouse, but if a good partnership and trust can be established among all team members, perhaps we can avoid the adversarial relationship that develops.
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From page 128... ...
Source selection, with an emphasis on past performance and customer satisfaction, is a much better approach than simply choosing lowest price. All parties involved must truly be treated as stakeholders, and mission statements should be clear.
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From page 129... ...
However, much of the enjoyment and design excellence comes in that period of design development where you come to know the clients and users well, and work with the general contractor to achieve the level of fine detail that is feasible. In developing the HCFA facility, our team cooperation in this phase was very good.
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From page 130... ...
Regarding design quality, we are very proud of having provided a building of high detail within budget. We attribute this achievement to an abiding respect for the craft of building, knowledge of construction techniques, and a philosophy of designing for buildability.
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From page 131... ...
Figure 4. Lobby of the New HCFA Headquarters.
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From page 132... ...
McDevitt Street Bovis provides quality construction services for select clients. Examples of work we are involved in includes a program management role at the 1996 Olympic Games and a general contractor role at L`oudoun Hospital in Virginia.
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From page 133... ...
While these processes are generally common to all construction projects, and include such basic activities as the shop drawing process, RFIs, and scheduling, sometimes we lose sight of the most basic processes. With the win/win agreement and key project processes defined, we follow up by means of our quality teams, the use of indicators, and training and development.
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From page 134... ...
Working over a lighted table, they got the parties to sign off, and kept the trades working together through the shop drawing process. We anticipate that we saved nearly half a million dollars in coordination by preventing related conflicts before they reached the field.
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