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Federal Facilities Beyond the 1990s: Ensuring Quality in an Era of Limited Resources Summary of a Symposium (1997) / Chapter Skim
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FACILITIES MANAGERS: COMMUNICATING YOUR VALUE TO YOUR CUSTOMERS
Pages 150-156

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 150...
... ~ inherited an organization of 250 people, 275 contractors, 4 million square feet of real estate, 2 helicopters, 26 laboratories, and 10 regional offices. ~ was in charge of information management, design and construction, the printing plant, courier services, and the motor pool.
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From page 151...
... Focus groups with customers of facility organizations show that most are not even aware of the full menu of services that most facility organizations provide. Marketing is a plan of action to counteract those mistaken impressions by increasing customer awareness of these services.
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From page 152...
... By increasing knowledge and information, we can decrease resistance to many of the things that we do. Several years ago, my company was working for the facilities engineering component of a federal government agency, consulting on process reengineering.
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From page 153...
... organizational units building units, for those who have people in more than one building or more than one organization in a building business units (even in the public sector) facility management staff senior management external customers and visitors partners, vendors, and others who provide services to facility organizations sometimes tenants, in those situations in which space is leased to outside entities, and the buildings themselves (which are often forgotten about by facility professionals, although it is our fiduciary responsibility to protect the investment of the government or other owner)
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From page 154...
... If four out of five of those meetings do not involve discussion of facility issues, then you are not getting the attention of senior executives. The solution is to spend more time with the people who are making critical decisions, talking about the value that the facilities organization adds and how it contributes to the bottom line.
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From page 155...
... Computer systems programmers tend to work odd hours, and some companies have installed pulI-out cots next to their computers so they can sleep and work whenever they want to. Senior managers may have special service requirements.
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From page 156...
... It is important to develop opportunities for showcasing. The facilities organization for the city of Barcelona, in preparation for the Euro Facilities Management Conference, showed a fascinating 12 minute timelapse video of the development of the city for the 1992 Olympics.
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Key Terms

  • facility management
  • facilities management
  • square feet
  • facility organizations
  • facilities organization

  • facility professionals
  • market definition
  • million square
  • organization adds
  • work environment

  • senior executives
  • facility organization
  • marketing strategy
  • senior management
  • senior managers

  • fives test
  • bottom line
  • special requirements
  • slick sales
  • management staff

  • regional offices
  • describe five
  • euro facilities
  • involving slick
  • fiduciary responsibility

  • decrease resistance
  • increasing customer
  • management conference
  • telling people
  • presentations pushing


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