Federal Facilities Beyond the 1990s: Ensuring Quality in an Era of Limited Resources Summary of a Symposium (1997) / Chapter Skim
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REENGINEERING BUSINESS PRACTICES: A UNIVERSITY'S EXPERIENCE OUTSOURCING FACILITY MANAGEMENT SERVICES
REENGINEERING BUSINESS PRACTICES: A UNIVERSITY'S EXPERIENCE OUTSOURCING FACILITY MANAGEMENT SERVICES
Pages 41-49
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Harvard Medical School Harvard Medical School was founded in 1782, with the mission to shape the future of medicine through education, research, and discovery of new ideas. While Harvard Medical School is perhaps best known for training physicians, much of its effort and funds are directed at basic scientific research.
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In addition to the usual solid waste management issues, a scientific research institution's waste stream includes various biological and radioactive materials. Emerging Trends Like other organizations, Harvard Medical School operates within the context of several emerging trends.
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Finally, there is the alphabet soup of local agencies: the Boston Fire Department, the Massachusetts Department of Environmental Protection, and the Massachusetts Water Research Authority, which is tasked with cleaning up Boston harbor and which requires us to measure everything that goes into the sewer system on a quarterly basis at nine or ten different sampling points. All of these requirements are important and beneficial to the environment and to workers, but they place heavy demands on management and staff.
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The core competency of a medical school, for example, is teaching and research, while the core competency of a facilities maintenance organization is the provision of maintenance services. The employees of such an organization are revenue producers for that company, while the employees of a facilities 44
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Biomedical researchers are demanding tenants, largely because of the nature of their work. They need a highly responsive and flexible service provider; management needs a skilled and flexible provider who can meet the research-associated environmental and safety regulations.
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So the vendor had to accept the challenge of managing a partially occupied building while tenant f~t-out is proceeding on seven other floors. In addition, we wanted our vendor on site last fall as fi~-time facility manager, in time to work with an independent commissioning agent to commission the building over a three-month period during the winter.
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Codman is responsible for hiring and managing the staff employed to maintain the building and for subcontracting out services such as housekeeping, snow removal, and environmental health and safety. The tenants occupying the building advance funds for all operating expenses (against an approved budget)
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From page 49... ...
increased service. In a related partnering arrangement, Harvard University has entered into three institutionwide outsourcing partnerships that are much broader than the medical school's partnership with the Cowman Company for this one building.
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