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Improving Theory and Research on Quality Enhancement in Organizations Report of a Workshop (1997) / Chapter Skim
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Historical Perspective
Pages 10-10

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From page 10...
... In the old paradigm, there is an internal-process orientation that views quality as "conformance to specifications" and sees it as the specialized function of inspectors who monitor performance in order to detect and eliminate defective outputs. By contrast, the new paradigm stresses "market-in" criteria that emphasizes the customer's orientation and sees quality as involving all organizational participants, not simply specialists, and as requiring "up-stream" prevention, not last-minute detection.
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Key Terms

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  • edwards deming
  • kaoru ishikawa
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  • permit generalization
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  • linking history

  • date consists
  • paradigm stresses
  • customer satisfaction
  • expected patterns
  • specialized function

  • eliminate defective
  • management movement
  • quality management
  • philip crosby
  • cole suggested

  • theoretical arguments
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  • descriptive accounts
  • psychological factors

  • joseph juran
  • programs described
  • historical conditions
  • significant effect
  • supplier management


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